The evolution of accountability

The Evolution of Accountability

Transparency and accountability to commitments to better customer and community outcomes through the Energy Charter are critical. 

The purpose of our Accountability Process is to add value to customers and energy businesses by identifying positive outcomes and endeavours being undertaken by Signatories and providing guidance, based on stakeholder consultation, on where there are opportunities for improvement. 

The Accountability Process focuses on stakeholder consultation rather than on internal processes, ‘box ticking’ compliance or indicators that are measured through mandatory reporting to other organisations.

Authentic and transparent disclosures

As part of their commitment to the Energy Charter, Full Signatory CEOs agree to publicly disclose how they are delivering against the Energy Charter Principles through Public Disclosures and engagement with customer/community councils or stakeholder forums. 

Discover the evolution of Accountability below.

Independent Accountability Panel
The purpose of the Independent Accountability Panel was to constructively assess outcomes delivered by individual Signatory businesses and the whole energy sector over time.

It reviewed Signatory Disclosures, engaged with CEOs and stakeholders and published an Annual Independent Accountability Panel Report.
Maturity Model
Energy Charter Maturity Model was introduced and Signatories assessed their maturity, indicating where on the maturity scale they are, where they intend to progress to, over what period and how they plan to achieve this.
3-Year Strategic Review
Following a 3-Year Strategic Review, the Energy Charter will place greater focus on cross-sector collaboration through our #BetterTogether initiatives to continue to deliver better outcomes for customers at a time of unprecedented change in the energy industry.

The Accountability Process will leverage existing business’ stakeholder consultation structures, rather than through the Independent Accountability Panel.

During 2019-2021, the Independent Accountability Panel was made up of Ms Clare Petre, Chair, Dr Cassandra Goldie, CEO of the Australian Council of Social Service, Consumer Representative and Mr Andrew Richards, CEO of the Energy Users Association of Australia, Business Representative.
Decentralised Accountability Process
The Independent Accountability Panel process was replaced with a decentralised accountability process comprising effective ‘feedback loops’ leveraging existing stakeholder engagement structures within Signatories.

This allows for more direct feedback from customer and community advocates and other stakeholders to signatories on areas of continuous improvement.

The Energy Charter also publishes an annual #BetterTogether Disclosure which sets out how collaboration through the #BetterTogether initiatives have delivered tangible outcomes for customers and communities, themes of focus for future #BetterTogether initiatives and identifies areas for continuous improvement.

2023 Disclosures

View or download 2023 Disclosures to discover our Signatories commitments to the Energy Charter Principles.

Previous Disclosures + Feedback Summaries

Read the Disclosures and Feedback Summaries from 2019-2022 to discover the ongoing commitments our Signatories have made to deliver better outcomes for customers and communities.