Meet The Energy Charter team

    Sabiene Heindl

    Chief Executive Officer

    sabiene.heindl (at) theenergycharter.com.au

    With a proven track record of driving transformational change, Sabiene brings a wealth of experience from senior leadership roles in energy, telecommunications, media and legal sectors. Previously serving in the CEO Office at Energy Consumers Australia, Sabiene has consistently championed innovative, human-centred solutions. Her academic credentials include an Executive MBA from Brown University (USA) and IE Business School (Spain), a BA in Laws (First Class Honours) and a BA in International Business.

    With a strong background as a corporate lawyer and a deep commitment to people-driven outcomes, Sabiene is passionate about shaping the future of energy through purpose-driven leadership and inspiring decision-making that creates meaningful impact for all.

    Winner of the 2024 International Equality in Energy Transitions (EIET) Woman of Distinction Award!

    Sabiene’s superpowers: Sabiene is an intuitive activator. She uses her intuition and experience to bring to life innovative ideas. She loves bringing people together to inspire them to do better.  

    Ask Sabiene about: 

    Bec Jolly 

    Director, Energy Equity

    bec.jolly (at) theenergycharter.com.au 

    Bec has over 15 years’ experience enabling sectors and communities to work together. Her background spans from all levels of government, not-for-profits and the private sector. She is motivated by systemic changes that work to support all people (leaving no one behind). Fundamentally, she is a community development practitioner who relies on her curiosity to continually learn and her positivity to identify possibilities. This commitment extends to the for-purpose group Hive that she founded in 2008, connecting communities with their services, businesses, institutions and sectors. 

    Bec’s superpowers: Bec is an intuitive activator – able to assess situations quickly and accurately, and rally people to act. Collaborative by nature, she is experienced at bringing people together to reach their shared goals.  

    Ask Bec about: 

    Anne Whitehouse

    Customer Codes Administrator and Collaboration Manager
    anne.whitehouse (at) theenergycharter.com.au

    Anne brings over 25 years of experience in the energy and marketing sectors, with a long-standing commitment to improving outcomes for customers and communities through fair, transparent, and ethical practices. As CEO of Sales Assured since 2012, Anne has led better practice initiatives across the energy and charity sectors in both Australia and New Zealand.

    Anne plays a key role in delivering on our commitment to #BetterTogether collaboration. She is the Code Administrator for four National Customer Codes that support greater accountability and customer trust in retail energy services:

    • National Customer Code for Brokers, Consultants and Energy Retailers
    • National Customer Code for Energy Comparators and Moving Services
    • Knock to Stay Connected Customer Code
    • Smart Meter Customer Code

    Anne also supports the delivery of our National Landholder + Community Engagement Training, helping build capability and trust across the energy supply chain.

    Anne holds a Master of Business Administration, Deakin University and Design Thinking, RMIT. With a head for problem-solving and a heart for fairness, she shares a deep alignment with Five Principles and is a valued collaborator in our mission to deliver better customer + community outcomes in the energy transition.

    Ask Anne about:

    Sarah Whitehouse

    Communications and Community Manager – currently on maternity leave

    sarah.whitehouse (at) theenergycharter.com.au 

    Sarah has over 7 years’ experience in marketing and communications, with a passion for creating consistent and easy to understand messages and content. Her background spans across both business to business and customer-facing roles across multiple industries including financial services, regulations and standards, always placing the customers and communities at the centre of what she does. She is passionate about delivering campaigns end-to-end, bringing stakeholders together and delivering transformational outcomes.

    Outside of work, Sarah loves walking, baking, tackling home projects and spending time with the family including her Jack Russell, Daisy, as well as supporting the people around her to continually strive to do more of what makes them happy. 

    Sarah’s superpowers: Sarah is a reliable go-getter. She puts in the extra yards to make sure projects are completed with great attention to detail and derives energy and joy from providing encouragement and assistance for projects and tasks.