Energy Charter News & Media
The Energy Charter August News Update
Message from the Chair of the CEO Council, Rebecca Kardos CEO at Aurora, New Energy Charter Full Signatory Jacana Energy, Priority #BT Updates, Customer Voice Anthony Cooper #BetterTogether First Nations
#BetterTogether Cost of Living – Insights from Business NSW
Key take-aways from our recent “review and reflect” on how customers in vulnerable circumstances have been supported through COVID-19 is that we need to think broadly about who needs support
#BetterTogether – Human centred co-design of the National Customer Code Energy Comparators and Energy Moving Services
The importance of developing a rich understanding of customer experiences was central to successfully human-centred co-designing and launching the recent National Customer Code Energy Comparators and Energy Moving Services (the
The Energy Charter July News Update
Message from the Chair of the CEO Council, Rebecca Kardos CEO at Aurora, #BetterTogether Landholder and Community Social Licence, #BetterTogether Customer Code for Knock Before You Disconnect, Financial Counselling Australia
#BetterTogether – supporting customers in vulnerable circumstances
How can I better manage my energy bills? What financial support is available and how can I access it? What about energy efficiency? These are some of the questions asked
The Energy Charter June News Update
Message from the Chair of the CEO Council, Rebecca Kardos CEO at Aurora, #BetterTogether updates – final National Customer Code for Energy Comparators & Energy Moving Services, the first-ever Life
#BetterTogether Community of Practice – Engaging customers with lived experience
Practical ways to engage people with lived experience in our communities with insights and learnings from TasCollab – a co-designed cross-sector collaboration pilot. In a ground-breaking collaboration for the energy
May News Update II Energy Charter future focus elevates #BetterTogether collaboration
Energy Charter future focus elevates #BetterTogether collaboration We’re excited to announce that on the back of our recent 3-Year Strategic Review, the Energy Charter will place greater focus on cross-sector
The Energy Charter April News Update
Message from the Chair of the CEO Council – Rebecca Kardos CEO at Aurora, #EN2022 Gas Evolution: The Customer Journey, Customer Voice – Joy Thomas at National Irrigators’ Council, #BetterTogether
#BetterTogether First Nations Engagement – What’s authentic? Where do we start? How can we do it better?
Led by First Nations leaders in the energy sector, the #BetterTogether First Nations Engagement focuses on better engagement and collaboration with First Nations people, in partnership with the water industry.
The Energy Charter March News Update
Message from the new Chair of the CEO Council – Rebecca Kardos CEO at Aurora, National Customer Code for Energy Comparators & Energy Moving Services, COVID Vulnerable Customer Support Update
#BetterTogether – Energy Brokers, Consultants & Retailers customer-centric approach delivers better outcomes
Signatories of the National Customer Code for Energy Brokers, Consultants & Retailers (Code) are saving commercial and industrial (C&I) energy customers significant time and money by transitioning from a traditional
New Energy Charter CEO Council Chair 2022
Energy Charter signatories have today welcomed the CEO of Aurora Energy, Rebecca Kardos, as the new Chair of the CEO Council for 2022. “The Energy Charter represents a genuine collaboration across
Natonal Customer Code December News Update
2021 Annual Report, Customer Code Council Update, Code Champion Anthony Cooper, Executive Manager Energy Program at Business Australia, What’s On in 2022 and Call for Customer Code Council nominations by
Energy sector remains focused on transition and affordability
Affordable energy and transition to a decarbonised energy system, in ways that put customers at the centre and leaves no-one behind, have been identified by the Energy Charter as critical
Strategies for change makers – Robyn Bailey
For me as a champion of change, it’s all about giving the ‘human’ element the same priority as the process element. In this short blog, I share with you some
The Energy Charter December News Update
Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Transition & Affordability, Customer Voice Cath Smith – Independent Chair of EUCG, #BetterTogether initiatives, Champions for
Energy affordability remains an ongoing challenge
Energy affordability remains a key issue for consumers and communities across Australia. “We continue to look at how we can support our customers into the future. We have purposely been
Independent Accountability Panel identifies key customer issues: Transition and Affordability
“Previously it was all about Affordability, with a big A, now its Affordability with a big A and Resilience with a big R, and we’re trying to balance the two
The Energy Charter November News Update
Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Independent Accountability Panel (IAP) Stakeholder Forum Insights, Customer Voice Sabiene Heindl, IAP CEO Interviews, IAP key
#BetterTogether – Rich stakeholder insight through the Independent Accountability Panel process
A big thank you to those who engaged in the 2021 Independent Accountability Panel (IAP) Stakeholder Forums which were held across the country from 7 to 12 October as part
#BetterTogether – Collaborating to support energy literacy for culturally and linguistically diverse (CALD) customers
As part of the #BetterTogether Energy Literacy for Culturally and Linguistically Diverse (CALD) communities initiative, Energy Charter signatories Ausgrid, Endeavour Energy and Jemena, together with AGL Australia and Origin Energy have collaborated
The Energy Charter October News Update
Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Landowner and Community Enagegement Guide, Customer Voice Jo De Silva at EWOSA, 2021 Independent Accountability Process,
Energy Consumers invited to have their say
Australian energy users are being invited to have their say on energy businesses including retailers, distribution and transmission companies and generators. This week sees a period of public consultation commence
Natonal Customer Code October News Update
Customer Code Council Update, Code Champion Patricia Paech, Australian Systems Integration, What’s On, Customer Code Library – Checklist for large energy users Read More
Energy Charter signatories share customer outcomes
Energy Charter Full Signatories have today submitted their annual disclosures to the Independent Accountability Panel (IAP) after consultation with their customer councils, CEOs, Boards and internal leaders. The IAP process
$1.5 million to support vulnerable customers impacted by COVID
Thousands of Australians most impacted by COVID-19 will receive vital help to better manage their energy bills and access support programs. Energy Charter signatories today committed more than $1.5 million
#BetterTogether – Launch of Better Practice Landholder & Community Engagement Guide
The Energy Charter, together with National Farmers Federation, has today launched a Better Practice Landholder & Community Engagement Guide under Principle 3 of the Energy Charter. Landholder and community engagement
#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 4, Q3, 2021
Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with #BetterTogether Collaborator Simply Energy, have collaborated with Deloitte to research the impacts of COVID-19 on our customers and communities.
The Energy Charter September News Update
Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Wave 4 CEO Insights Panel online live event, Customer Voice – Thuy Linh Nguyen, Sydney Alliance,
The importance of ethical and intentional language when talking about customer vulnerability – Dr Lucy Mercer-Mapstone, TASCOSS
The Energy Charter’s first principle is to put customers at the centre of energy business. But what does this mean in practice? There are thousands of ways this principle could
News & Media - 2020
#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 4, Q3, 2021
Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with #BetterTogether Collaborator Simply Energy, have collaborated with Deloitte to research the impacts of COVID-19 on our customers and communities.
#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 3, Q2, 2021
Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with Simply Energy, are collaborating #bettertogether with Deloitte to research the impacts of COVID-19 on our customers and communities. Research
The Energy Charter – 2020 Year in Review
Message from the Chair of the CEO Council, We’ve Got You campaign, Customer Vulnerability Research, National Customer Code, Customer Engagement Platform and the Independent Accountability Process (IAP). Read More
#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 1, Q4, 2020
Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with Simply Energy, are collaborating #bettertogether with Deloitte to research the impacts of COVID-19 on our customers and communities. The
Energy sector pledges greater collaboration to support customers
Increased collaboration, greater customer support and an increased signatory base have been identified by the Energy Charter as critical next steps in 2021, following a new report released today. Made
#BetterTogether – The Energy Charter starting to deliver real change for customers
Energy Charter signatory CEO discussions with the Independent Accountability Panel have identified how the Energy Charter is starting to deliver real change for customers. For many signatories this has been
The Energy Charter November News Update
Message from the Chair of the CEO Council, IAP Stakeholder Forums and CEO Meetints, Ross Womersley SACOSS, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content Hub featured
#BetterTogether – Energy Charter architecture enables successful collaboration across the sector
Currently, Energy Charter signatories are working through the Independent Accountability Panel (IAP) process aimed at driving transparency and accountability of progress towards commitments made under the five customer-centric principles of
The Energy Charter October News Update
Message from the Chair of the CEO Council, 2019/20 Disclosure Reports, Independent Accountability (IAP) process, CEO Meetings, Stakeholder Forums, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content
Energy consumers invited to have their say
Australian energy users are being invited to have their say on energy generators, distribution and transmission companies and retailers. Today sees a period of public consultation commence in which electricity
The Energy Charter October News Update
Message from the Chair of the CEO Council, 2019/20 Disclosure Reports, Independent Accountability (IAP) process, CEO Meetings, Stakeholder Forums, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content
#BetterTogether – Energy Charter Maturity Model helps to guide our way to better customer outcomes
Energy Charter signatories are at different stages of maturity in relation to the Energy Charter Principles, a Maturity Model has been designed to help signatories self-assess their current maturity and
The Energy Charter September News Update
Message from the Chair of the CEO Council, #BetterTogether Communal Content Hub, Robyn Robinson from COTA Queensland, #BetterTogether We’ve Got You Phase Four, Draft National Customer Code for Energy Brokers,
#BetterTogether – Customer and stakeholder engagement an important step for Energy Charter disclosures
As Energy Charter signatories prepare their 2019-20 disclosures for the Independent Accountability Panel process, engagement with customer and stakeholder representatives has reiterated the value of different perspectives. “Our Customer Advocacy
#BetterTogether – Benjy Lee from Jemena reflects on how far we’ve come as a collective in a year
Amidst all the craziness trying to chart the uncharted challenges of COVID-19 as an Energy Charter collective, I thought it would be useful to take some time to reflect on
The Energy Charter August News Update
Message from the Chair of the CEO Council, Jemena and Deliotte COVID-19 Research Findings, Wendy Miller from QCOSS, We’ve got you, #Know Your Customers and Communities Shared Learning Platform and
#BetterTogether – Supporting Culturally and Linguistically Diverse (CALD) energy customers
While innovative and inspiring work with CALD consumers is increasing across the energy sector, more can be done, as a recent report from the Ethics Communities Council of NSW shows.
#BetterTogether – Understanding the impacts of the COVID-19 pandemic to support customers. An insights report by Jemena.
As part of their commitment to energy consumers made through the Energy Charter, Jemena in partnership with Deloitte, have conducted research into how electricity consumption, customer sentiment and behaviours might
The Energy Charter July News Update
Message from the Chair of the CEO Council, Jemena and Deliotte COVID-19 Research, Mark Henley from United Communities, #BetterTogether Customer Code for Energy Brokers and Retailers and APA’s Amadeus Digital
#BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program
In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill. In four weeks, 12,500
The Energy Charter 2020-2022 Independent Accountability Panel
The Energy Charter CEO Council, made up of 19 CEOs across the Australian energy sector, is pleased to announce the 2020-2022 Independent Accountability Panel. Ben Wilson, Chair of the CEO Council
The Energy Charter June News Update
Message from the Chair of the CEO Council, COVID-19 We’ve Got You campaign, Rachelle Gill from Energy Policy WA , #BetterTogether initiatives, and the Industry Working Group 2020 Ways of
#BetterTogether – Energy affordability during COVID-19 for students doing it tough
It’s no secret that the COVID-19 pandemic has plunged many in our community into financial hardship. Among those particularly affected have been international students, with limited support networks, who have
The Energy Charter May News Update
COVID-19 message from the Chair of the CEO Council, #BetterTogether initiatives, Gavin Dufty from St Vincent de Paul, Gerard Reilly – Chair of the Industry Working Group and 2020 disclosure
The Energy Charter April News Update
Message from the incoming Chair of the CEO Council Ben Wilson, CEO of Australian Gas Infrastructure Group (AGIG), #BetterTogether initiatives, Chris Alexander from Energy Consumers Australia and April Progress Update Read
The Energy Charter responds to growing customer and community concerns: COVID-19
As intervention across the country to contain the spread of the COVID-19 virus increases, the role of energy as an essential service is critical in continuing to ensure the health
The Energy Charter – The first year in the rear-view mirror
Nevenka Codevelle, Chair of the Industry Working GroupGroup Executive Governance, Risk & Legal, APA Group Wow, what a year it has been! We kicked off 2019 with the launch of
News & Media - 2019
Energy sector must aim high to build trust with customers
The first Independent Accountability Panel Report published today has been welcomed by the Energy Charter signatories as they forge ahead on their path to improve customer outcomes. The Report’s 32
The Energy Charter welcomes Horizon Power
MEDIA RELEASE – 24 November 2019 The Energy Charter welcomes Horizon Power The Energy Charter today welcomed Horizon Power to its growing signatory base, after the Western Australian energy provider
The Energy Charter – A Collective of Changemakers
By Sabiene Heindl, Director of the Energy Charter Two years ago, I was asked by my then CEO, Rosemary Sinclair of Energy Consumers Australia to collaborate with the energy industry
A Platform for Change
By Ciara Sterling, Chief Executive Officer of Thriving Communities Partnership Impact at scale can be difficult, but there are enablers and tried and tested approaches that can be leveraged for
Australian energy companies take big step in putting customers first
Today marks a significant milestone for the Australian energy industry. For the first time, Australians can gain unique insights into improvements by generators, transmission companies, distributors and retailers to provide
Disclosure milestone is a world first for energy sector
By John Cleland, Chair of the Energy Charter CEO Council Today marks a huge milestone for the Energy Charter, as disclosures from eighteen energy companies describe in detail how we
Expert panel formed to review Australian energy businesses
An independent Accountability Panel has been appointed to review many of Australia’s key energy businesses under the Energy Charter. The Panel consists of Dr Cassandra Goldie (consumer representative), Mr Andrew
Energy sector working together in world first customer initiative
More than 10 million Australian energy customers are set to benefit after the launch of a world-first, cross-sector energy industry framework focussed on better customer outcomes. Download Media Release