Energy Charter News
The Energy Charter May News Update
Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Energy Charter call for new signatories, Customer Voice – Ash Salardini…
#BetterTogether – Networks and retailers working together to ensure customers stay connected
During an industry forum in late 2019, Essential Energy shared outcomes of their ‘Knock before you disconnect’ trial that involved field crews delivering letters to…
The Energy Charter April News Update
Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Q1 Customer Vulnerability Research CEO Insights Report, Customer Voice – Janine…
#BetterTogether – As times get tougher, Energy Charter retailers offer extra support to vulnerable customers
With the Federal Government’s JobKeeper coming to a close, many Australians are set to experience tougher times ahead due to the impacts of the COVID-19…
#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 2, Q1, 2021
Supported by Energy Charter signatories Jemena, ActewAGL, Energy Queensland, Essential Energy and Powershop, together with Simply Energy, we are excited to share the Report and Placemat for the Wave…
The Energy Charter March News Update
Message from the Incoming Chair of the CEO Council, Frank Tudor MD at Jemena, Q1 Customer Vulnerability Research CEO Insights Panel, Wendy Miller at QCOSS,…
#BetterTogether – Improving engagement with regional landowners for shared outcomes
In late 2020, angst among Australian farmers and rural communities was growing. They felt that the policy and planning process for large-scale electricity infrastructure left…
#BetterTogether – Collaborating for better customer engagement
Energy Charter signatories have collaborated to develop a ‘Better Practice Customer Engagement Toolkit’ to assist businesses to further embrace customer and community needs in their…
New Energy Charter CEO Council Chair 2021
The Energy Charter has today welcomed the Managing Director of Jemena, Frank Tudor, as the new Chair of the CEO Council for 2021. “During 2020…
#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 1, Q4, 2020
Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with Simply Energy, are collaborating #bettertogether with Deloitte to research the impacts of COVID-19 on…
Energy sector pledges greater collaboration to support customers
Increased collaboration, greater customer support and an increased signatory base have been identified by the Energy Charter as critical next steps in 2021, following a…
#BetterTogether – The Energy Charter starting to deliver real change for customers
Energy Charter signatory CEO discussions with the Independent Accountability Panel have identified how the Energy Charter is starting to deliver real change for customers. For…
The Energy Charter November News Update
Message from the Chair of the CEO Council, IAP Stakeholder Forums and CEO Meetints, Ross Womersley SACOSS, #BetterTogether Draft National Customer Code for Energy Brokers…
#BetterTogether – Energy Charter architecture enables successful collaboration across the sector
Currently, Energy Charter signatories are working through the Independent Accountability Panel (IAP) process aimed at driving transparency and accountability of progress towards commitments made under…
The Energy Charter October News Update
Message from the Chair of the CEO Council, 2019/20 Disclosure Reports, Independent Accountability (IAP) process, CEO Meetings, Stakeholder Forums, #BetterTogether Draft National Customer Code for…
Energy consumers invited to have their say
Australian energy users are being invited to have their say on energy generators, distribution and transmission companies and retailers. Today sees a period of public…
#BetterTogether – Energy Charter Maturity Model helps to guide our way to better customer outcomes
Energy Charter signatories are at different stages of maturity in relation to the Energy Charter Principles, a Maturity Model has been designed to help signatories…
The Energy Charter September News Update
Message from the Chair of the CEO Council, #BetterTogether Communal Content Hub, Robyn Robinson from COTA Queensland, #BetterTogether We’ve Got You Phase Four, Draft National…
#BetterTogether – Customer and stakeholder engagement an important step for Energy Charter disclosures
As Energy Charter signatories prepare their 2019-20 disclosures for the Independent Accountability Panel process, engagement with customer and stakeholder representatives has reiterated the value of…
#BetterTogether – Benjy Lee from Jemena reflects on how far we’ve come as a collective in a year
Amidst all the craziness trying to chart the uncharted challenges of COVID-19 as an Energy Charter collective, I thought it would be useful to take…
The Energy Charter August News Update
Message from the Chair of the CEO Council, Jemena and Deliotte COVID-19 Research Findings, Wendy Miller from QCOSS, We’ve got you, #Know Your Customers and…
#BetterTogether – Supporting Culturally and Linguistically Diverse (CALD) energy customers
While innovative and inspiring work with CALD consumers is increasing across the energy sector, more can be done, as a recent report from the Ethics…
#BetterTogether – Understanding the impacts of the COVID-19 pandemic to support customers. An insights report by Jemena.
As part of their commitment to energy consumers made through the Energy Charter, Jemena in partnership with Deloitte, have conducted research into how electricity consumption,…
The Energy Charter July News Update
Message from the Chair of the CEO Council, Jemena and Deliotte COVID-19 Research, Mark Henley from United Communities, #BetterTogether Customer Code for Energy Brokers and…