Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with Simply Energy, are collaborating #bettertogether with Deloitte to research the impacts of COVID-19 on our customers and communities.  Research

Message from the Chair of the CEO Council, We’ve Got You campaign, Customer Vulnerability Research, National Customer Code, Customer Engagement Platform and the Independent Accountability Process (IAP). Read More

Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with Simply Energy, are collaborating #bettertogether with Deloitte to research the impacts of COVID-19 on our customers and communities.  The

Increased collaboration, greater customer support and an increased signatory base have been identified by the Energy Charter as critical next steps in 2021, following a new report released today. Made

Energy Charter signatory CEO discussions with the Independent Accountability Panel have identified how the Energy Charter is starting to deliver real change for customers. For many signatories this has been

Message from the Chair of the CEO Council, IAP Stakeholder Forums and CEO Meetints, Ross Womersley SACOSS, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content Hub featured

Currently, Energy Charter signatories are working through the Independent Accountability Panel (IAP) process aimed at driving transparency and accountability of progress towards commitments made under the five customer-centric principles of

Message from the Chair of the CEO Council, 2019/20 Disclosure Reports, Independent Accountability (IAP) process, CEO Meetings, Stakeholder Forums, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content

Australian energy users are being invited to have their say on energy generators, distribution and transmission companies and retailers. Today sees a period of public consultation commence in which electricity

Message from the Chair of the CEO Council, 2019/20 Disclosure Reports, Independent Accountability (IAP) process, CEO Meetings, Stakeholder Forums, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content

Energy Charter signatories are at different stages of maturity in relation to the Energy Charter Principles, a Maturity Model has been designed to help signatories self-assess their current maturity and

Message from the Chair of the CEO Council, #BetterTogether Communal Content Hub, Robyn Robinson from COTA Queensland, #BetterTogether We’ve Got You Phase Four, Draft National Customer Code for Energy Brokers,

As Energy Charter signatories prepare their 2019-20 disclosures for the Independent Accountability Panel process, engagement with customer and stakeholder representatives has reiterated the value of different perspectives. “Our Customer Advocacy

Amidst all the craziness trying to chart the uncharted challenges of COVID-19 as an Energy Charter collective, I thought it would be useful to take some time to reflect on

Message from the Chair of the CEO Council,  Jemena and Deliotte COVID-19 Research Findings, Wendy Miller from QCOSS, We’ve got you, #Know Your Customers and Communities Shared Learning Platform and

While innovative and inspiring work with CALD consumers is increasing across the energy sector, more can be done, as a recent report from the Ethics Communities Council of NSW shows.

As part of their commitment to energy consumers made through the Energy Charter, Jemena in partnership with Deloitte, have conducted research into how electricity consumption, customer sentiment and behaviours might

Message from the Chair of the CEO Council,  Jemena and Deliotte COVID-19 Research, Mark Henley from United Communities, #BetterTogether Customer Code for Energy Brokers and Retailers and APA’s Amadeus Digital

In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.  In four weeks, 12,500

The Energy Charter CEO Council, made up of 19 CEOs across the Australian energy sector, is pleased to announce the 2020-2022 Independent Accountability Panel. Ben Wilson, Chair of the CEO Council

Message from the Chair of the CEO Council, COVID-19 We’ve Got You campaign, Rachelle Gill from Energy Policy WA , #BetterTogether initiatives, and the Industry Working Group 2020 Ways of

It’s no secret that the COVID-19 pandemic has plunged many in our community into financial hardship. Among those particularly affected have been international students, with limited support networks, who have

COVID-19 message from the Chair of the CEO Council, #BetterTogether initiatives, Gavin Dufty from St Vincent de Paul, Gerard Reilly –  Chair of the Industry Working Group and 2020 disclosure

Message from the incoming Chair of the CEO Council Ben Wilson, CEO of Australian Gas Infrastructure Group (AGIG), #BetterTogether initiatives, Chris Alexander from Energy Consumers Australia  and April Progress Update Read

As intervention across the country to contain the spread of the COVID-19 virus increases, the role of energy as an essential service is critical in continuing to ensure the health

Nevenka Codevelle, Chair of the Industry Working GroupGroup Executive Governance, Risk & Legal, APA Group Wow, what a year it has been! We kicked off 2019 with the launch of