Energy Charter News
#BetterTogether – The Energy Charter starting to deliver real change for customers
Energy Charter signatory CEO discussions with the Independent Accountability Panel have identified how the Energy Charter is starting to deliver real change for customers. For…
The Energy Charter November News Update
Message from the Chair of the CEO Council, IAP Stakeholder Forums and CEO Meetints, Ross Womersley SACOSS, #BetterTogether Draft National Customer Code for Energy Brokers…
#BetterTogether – Energy Charter architecture enables successful collaboration across the sector
Currently, Energy Charter signatories are working through the Independent Accountability Panel (IAP) process aimed at driving transparency and accountability of progress towards commitments made under…
The Energy Charter October News Update
Message from the Chair of the CEO Council, 2019/20 Disclosure Reports, Independent Accountability (IAP) process, CEO Meetings, Stakeholder Forums, #BetterTogether Draft National Customer Code for…
Energy consumers invited to have their say
Australian energy users are being invited to have their say on energy generators, distribution and transmission companies and retailers. Today sees a period of public…
#BetterTogether – Energy Charter Maturity Model helps to guide our way to better customer outcomes
Energy Charter signatories are at different stages of maturity in relation to the Energy Charter Principles, a Maturity Model has been designed to help signatories…
The Energy Charter September News Update
Message from the Chair of the CEO Council, #BetterTogether Communal Content Hub, Robyn Robinson from COTA Queensland, #BetterTogether We’ve Got You Phase Four, Draft National…
#BetterTogether – Customer and stakeholder engagement an important step for Energy Charter disclosures
As Energy Charter signatories prepare their 2019-20 disclosures for the Independent Accountability Panel process, engagement with customer and stakeholder representatives has reiterated the value of…
#BetterTogether – Benjy Lee from Jemena reflects on how far we’ve come as a collective in a year
Amidst all the craziness trying to chart the uncharted challenges of COVID-19 as an Energy Charter collective, I thought it would be useful to take…
The Energy Charter August News Update
Message from the Chair of the CEO Council, Jemena and Deliotte COVID-19 Research Findings, Wendy Miller from QCOSS, We’ve got you, #Know Your Customers and…
#BetterTogether – Supporting Culturally and Linguistically Diverse (CALD) energy customers
While innovative and inspiring work with CALD consumers is increasing across the energy sector, more can be done, as a recent report from the Ethics…
#BetterTogether – Understanding the impacts of the COVID-19 pandemic to support customers. An insights report by Jemena.
As part of their commitment to energy consumers made through the Energy Charter, Jemena in partnership with Deloitte, have conducted research into how electricity consumption,…
The Energy Charter July News Update
Message from the Chair of the CEO Council, Jemena and Deliotte COVID-19 Research, Mark Henley from United Communities, #BetterTogether Customer Code for Energy Brokers and…
#BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program
In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their…
The Energy Charter 2020-2022 Independent Accountability Panel
The Energy Charter CEO Council, made up of 19 CEOs across the Australian energy sector, is pleased to announce the 2020-2022 Independent Accountability Panel. Ben Wilson,…
The Energy Charter June News Update
Message from the Chair of the CEO Council, COVID-19 We’ve Got You campaign, Rachelle Gill from Energy Policy WA , #BetterTogether initiatives, and the Industry…
#BetterTogether – Energy affordability during COVID-19 for students doing it tough
It’s no secret that the COVID-19 pandemic has plunged many in our community into financial hardship. Among those particularly affected have been international students, with…
The Energy Charter May News Update
COVID-19 message from the Chair of the CEO Council, #BetterTogether initiatives, Gavin Dufty from St Vincent de Paul, Gerard Reilly – Chair of the Industry…
The Energy Charter April News Update
Message from the incoming Chair of the CEO Council Ben Wilson, CEO of Australian Gas Infrastructure Group (AGIG), #BetterTogether initiatives, Chris Alexander from Energy Consumers…
The Energy Charter responds to growing customer and community concerns: COVID-19
As intervention across the country to contain the spread of the COVID-19 virus increases, the role of energy as an essential service is critical in…
The Energy Charter – The first year in the rear-view mirror
Nevenka Codevelle, Chair of the Industry Working GroupGroup Executive Governance, Risk & Legal, APA Group Wow, what a year it has been! We kicked off…
Energy sector must aim high to build trust with customers
The first Independent Accountability Panel Report published today has been welcomed by the Energy Charter signatories as they forge ahead on their path to improve…
The Energy Charter welcomes Horizon Power
MEDIA RELEASE – 24 November 2019 The Energy Charter welcomes Horizon Power The Energy Charter today welcomed Horizon Power to its growing signatory base, after…
The Energy Charter – A Collective of Changemakers
By Sabiene Heindl, Director of the Energy Charter Two years ago, I was asked by my then CEO, Rosemary Sinclair of Energy Consumers Australia to…