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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

CEOs from across the Australian energy sector have committed to the Energy Charter by collaborating across the supply chain to deliver energy for a better Australia. 

Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

COVID-19 Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs. 

#BetterTogether

The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘discover, dream, design and deliver’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.

Our News

#BetterTogether – Energy Charter Maturity Model helps to guide our way to better customer outcomes

Energy Charter signatories are at different stages of maturity in relation to the Energy Charter Principles, a Maturity Model has been designed to help signatories self-assess their current maturity and
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The Energy Charter September News Update

Message from the Chair of the CEO Council, #BetterTogether Communal Content Hub, Robyn Robinson from COTA Queensland, #BetterTogether We’ve Got You Phase Four, Draft National Customer Code for Energy Brokers,
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Customer Advocacy Groups

#BetterTogether – Customer and stakeholder engagement an important step for Energy Charter disclosures

As Energy Charter signatories prepare their 2019-20 disclosures for the Independent Accountability Panel process, engagement with customer and stakeholder representatives has reiterated the value of different perspectives. “Our Customer Advocacy
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.