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About the Energy charter

Together, deliver
energy for a better

The Energy Charter is a national CEO-lead collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

“Things are beginning to change for our customers because the Energy Charter exists. This unique collaboration encourages us to do better.”

Ben Wilson, Chair of the CEO Council, 

2020 Energy Charter Disclosure Reports

The 2020 Energy Charter signatory disclosure reports are now available for download via the Independent Accountability Panel (IAP) website.


#BetterTogether - National Customer Code for Energy Brokers, Consultants & Retailers Forum 28, 29, 30 October 2020

Stakeholder consultation on the Draft National Customer Code for Energy Brokers and Retailers are being held via online forums 28, 29, 30 October 2020. Feedback will be incorporated into the development of the Code. If you are unable to attend or have additional feedback, please email by 5pm Friday 13 November.

COVID-19 Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs. 


The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘discover, dream, design and deliver’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.

Our News

#BetterTogether – Energy Charter architecture enables successful collaboration across the sector

Currently, Energy Charter signatories are working through the Independent Accountability Panel (IAP) process aimed at driving transparency and accountability of progress towards commitments made under the five customer-centric principles of
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The Energy Charter October News Update

Message from the Chair of the CEO Council, 2019/20 Disclosure Reports, Independent Accountability (IAP) process, CEO Meetings, Stakeholder Forums, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content
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Energy consumers invited to have their say

Australian energy users are being invited to have their say on energy generators, distribution and transmission companies and retailers. Today sees a period of public consultation commence in which electricity
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.