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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

“During 2020 many energy consumers faced new challenges due to bushfires, floods and COVID-19. I’m honoured to take on the role of the Chair of the CEO Council so that the Energy Charter can continue to push for collaboration right across the industry to ensure better outcomes and support for energy customers during 2021.”

Frank Tudor, 2021 Chair of the CEO Council, MD Jemena 

New Energy Charter Signatory levels enable organisations across the energy supply chain, and others such as regulatory bodies, government agencies or industry organisations, to collaborate using the architecture of the Energy Charter, and leverage high impact areas to deliver better outcomes for consumers and communities.

National Customer Code

The National Customer Code for Energy Brokers, Consultants and Retailers aims to give large customers confidence that we are working together in their best interests and delivering value to them.

COVID-19 Customer Research

Energy Charter signatories, ActewAGL, Energy Queensland, Essential Energy, Jemena and Powershop, together with Simply Energy, are collaborating with Deloitte to research the impacts of COVID-19 on our customers and communities in four quarterly rounds over 2020-2021. 

COVID-19 Customer Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs.

Our News

The Energy Charter May News Update

Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Energy Charter call for new signatories, Customer Voice – Ash Salardini National Farmers’ Federation, COVID-19 Support
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#BetterTogether – Networks and retailers working together to ensure customers stay connected

During an industry forum in late 2019, Essential Energy shared outcomes of their ‘Knock before you disconnect’ trial that involved field crews delivering letters to customers advising them to contact
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The Energy Charter April News Update

Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Q1 Customer Vulnerability Research CEO Insights Report, Customer Voice – Janine Young at EWON, National Customer
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Energy Charter Full Signatories