The Energy Charter is a national CEO-lead collaboration that supports the energy sector towards a customer-centric future. Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.
“Things are beginning to change for our customers because the Energy Charter exists. This unique collaboration encourages us to do better.”
Ben Wilson, Chair of the CEO Council,
CEO AGIG
The 2020 Energy Charter signatory disclosure reports are now available for download via the Independent Accountability Panel (IAP) website.
Stakeholder consultation on the Draft National Customer Code for Energy Brokers and Retailers are being held via online forums 28, 29, 30 October 2020. Feedback will be incorporated into the development of the Code. If you are unable to attend or have additional feedback, please email director@theenergycharter.com.au by 5pm Friday 13 November.
The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs.
The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘discover, dream, design and deliver’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.
Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.
