Together, creating a better energy future for all Australians
We are The Energy Charter. We are a one-of-a-kind, CEO-led coalition of energy organisations united by a shared passion and purpose: delivering for customers and empowering communities in the energy transition.
Our vision is that together, we can create a better energy future for all Australians. We empower one another across the energy ecosystem to deliver better energy outcomes for customers and communities.
For us, the opportunity is to keep humans at the centre of the design and delivery of energy solutions, to navigate the changing needs of customers and communities as we transform to a cleaner energy future.
There is no other collaboration like us and the work we do together has never been more important than it is today.
We are #BetterTogether.
The Energy Charter #BetterTogether initiatives
Our #BetterTogether initiatives are collaborations between energy businesses and communities to deliver tangible customer and community outcomes and create an energy system that works for everyone.
Find out more about our #BetterTogether priorities:
Concessions Awareness and Engagement
Ongoing energy concessions can reduce electricity and gas bills. Our awareness and engagement campaign targets the 60% of people who are eligible for ongoing concessions and are not taking them up to help with energy and gas bill pressures.
Knock to Stay Connected Customer Code
Our Knock to Stay Connected Customer Code keeps customers connected by introducing a knock on the door to deliver them information when their energy is at risk of disconnection through not paying their energy bill.
National Landholder + Community Engagement Training
Our National Landholder + Community Engagement Training supports the people on the ground engaging with landholders and communities on renewable energy and transmission developments to build trust. This immersive training is led by community engagement experts with the chance to hear directly from landholders about what good engagement looks like.
Social Licence
Find out how we’re working collaboratively on social licence and better practice community engagement around the energy transition. With the accelerating pace of the energy transition, we’re bringing energy businesses and agricultural representatives together to ensure that we’re creating an energy future that leaves no one behind.
Events
Join us on 29 May for our “Deepening Relationships with Customers and Communities” webinar featuring Carolyn Campbell-McLean, Deputy Chair of our Life Support in the Home Lived Experience Panel.
During this webinar, you’ll:
💡 Learn from the Better Together Collective about effective co-design principles
💡 Hear powerful lived experience perspectives from the Life Support Panel
💡Discover practical strategies to centre community voices in energy solutions
💡Connect with peers passionate about human-centred approaches to energy challenges
📅 Thursday, May 29, 2025 ⏰ 12:00-1:00pm AEST
Our Accountability Process adds value to customers, communities and energy businesses by identifying positive outcomes and impacts being undertaken by our Signatories and providing guidance on where there are opportunities for improvement.
The Accountability Process focuses on customer and community consultation rather than on internal processes, ‘box ticking’ compliance or indicators that are measured through mandatory reporting to other organisations.
Publications and resources
