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About the Energy charter

Together, deliver
energy for a better

The Energy Charter is a national CEO-lead collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

“Things are beginning to change for our customers because the Energy Charter exists. This unique collaboration encourages us to do better.”

Ben Wilson, Chair of the CEO Council, 

2020 Energy Charter Disclosure Reports

The 2020 Energy Charter signatory disclosure reports are now available for download via the Independent Accountability Panel (IAP) website.

#BetterTogether - National Customer Code for Energy Brokers, Consultants & Retailers

Focused on improving outcomes for customers, particularly those in commercial and industrial market a #BetterTogether group of customer representatives, energy brokers, consultants and retailers have collaborated to develop a principles-based draft National Customer Code for Energy Brokers and Retailers 

COVID-19 Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs. 


The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘discover, dream, design and deliver’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.

Our News

#BetterTogether – The Energy Charter starting to deliver real change for customers

Energy Charter signatory CEO discussions with the Independent Accountability Panel have identified how the Energy Charter is starting to deliver real change for customers. For many signatories this has been
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The Energy Charter November News Update

Message from the Chair of the CEO Council, IAP Stakeholder Forums and CEO Meetints, Ross Womersley SACOSS, #BetterTogether Draft National Customer Code for Energy Brokers and Communal Content Hub featured
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#BetterTogether – Energy Charter architecture enables successful collaboration across the sector

Currently, Energy Charter signatories are working through the Independent Accountability Panel (IAP) process aimed at driving transparency and accountability of progress towards commitments made under the five customer-centric principles of
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.