Skip to content

About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

10 May 2022 – Energy Charter future focus elevates #BetterTogether  collaboration

“We’re excited to announce that on the back of our recent 3-Year Strategic Review, the Energy Charter will place greater focus on cross-sector collaboration through our #BetterTogether initiatives to continue to deliver better outcomes for customers at a time of unprecedented change in the energy industry.”

Rebecca Kardos, 2022 Chair of the CEO Council, CEO at Aurora

Energy Charter signatory levels enable organisations across the energy sector including businesses, consumer and regulatory bodies, government agencies and industry organisations, to collaborate using the architecture of the Energy Charter and leverage high impact areas to deliver better outcomes for consumers and communities through our #BetterTogether initiatives. Find out more.

Landholder and Community Engagement

Landholder and community engagement is an important aspect of providing essential energy services to Australian communities. As we move increasingly towards a new energy future, there are growing opportunities for proactive engagement between energy businesses, landholders and communities regarding energy asset development projects and the maintenance of existing energy assets.

Energy Literacy for CALD Communities

#BetterTogether Energy Literacy for Culturally and Linguistically Diverse (CALD) communities initiative, Energy Charter signatories Ausgrid, Endeavour Energy and Jemena, together with AGL Australia and Origin Energy have collaborated with Sydney Alliance to co-design and launch the Voices for Power Energy ‘Train-the-Trainer’ Project.

National Customer Code - Energy Comparator and Energy Moving Services

The National Customer Code - Energy Comparator and Energy Moving Services is to give residential and small business customers, confidence that Signatories and Supporters are listening to your needs, being transparent and delivering energy solutions for customers. It aims to set standards of practice for how we will interact with you when offering Energy Comparator and Energy Moving Services.

Our News

#BetterTogether – supporting customers in vulnerable circumstances

How can I better manage my energy bills? What financial support is available and how can I access it? What about energy efficiency? These are some of the questions asked
Read More

The Energy Charter June News Update

Message from the Chair of the CEO Council, Rebecca Kardos CEO at Aurora, #BetterTogether updates – final National Customer Code for Energy Comparators & Energy Moving Services, the first-ever Life
Read More

#BetterTogether Community of Practice – Engaging customers with lived experience

Practical ways to engage people with lived experience in our communities with insights and learnings from TasCollab – a co-designed cross-sector collaboration pilot. In a ground-breaking collaboration for the energy
Read More

Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Featured Resources

Energy Charter Full Signatories

We proudly acknowledge and pay our respects to the Traditional Owners of the Land upon which we live and work and recognise their continuing connection to land, waters and culture.