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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

10 May 2022 – Energy Charter future focus elevates #BetterTogether  collaboration

“We’re excited to announce that on the back of our recent 3-Year Strategic Review, the Energy Charter will place greater focus on cross-sector collaboration through our #BetterTogether initiatives to continue to deliver better outcomes for customers at a time of unprecedented change in the energy industry.”

Rebecca Kardos, 2022 Chair of the CEO Council, CEO at Aurora

Landholder and Community Social licence

Practical guidelines for co-existence between transmission infrastructure and agriculture to mitigate negative impacts and prioritise shared value through the energy transition. Bi-annual strategic roundtable with leaders from the energy and agriculture sectors will discuss strategic emerging issues in the energy transition, identify what’s working and areas for continuous improvement.

Knock before you Disconnect

A nationally consistent, customer-led approach to avoiding energy disconnections. Retailers, networks and community organisations will work together to hand deliver information to customers on where they can get support to keep their energy on. National trials have demonstrated that up to 80% of disconnections can be avoided through this human-centred approach.

Energy Charter signatory levels enable organisations across the energy sector including businesses, consumer and regulatory bodies, government agencies and industry organisations, to collaborate using the architecture of the Energy Charter and leverage high impact areas to deliver better outcomes for consumers and communities through our #BetterTogether initiatives. Find out more.

Our News

The Energy Charter July News Update

Message from the Chair of the CEO Council, Rebecca Kardos CEO at Aurora, #BetterTogether Landholder and Community Social Licence, #BetterTogether Customer Code for Knock Before You Disconnect, Financial Counselling Australia
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#BetterTogether – supporting customers in vulnerable circumstances

How can I better manage my energy bills? What financial support is available and how can I access it? What about energy efficiency? These are some of the questions asked
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The Energy Charter June News Update

Message from the Chair of the CEO Council, Rebecca Kardos CEO at Aurora, #BetterTogether updates – final National Customer Code for Energy Comparators & Energy Moving Services, the first-ever Life
Read More

Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Featured Resources

Energy Charter Full Signatories

We proudly acknowledge and pay our respects to the Traditional Owners of the Land upon which we live and work and recognise their continuing connection to land, waters and culture.