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About the Energy charter

Together, deliver
energy for a better

The Energy Charter is a national CEO-lead collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

“Things are beginning to change for our customers because the Energy Charter exists. This unique collaboration encourages us to do better.”

Ben Wilson, Chair of the CEO Council, 

The 2020 Independent Accountability Panel (IAP) Report provides an assessment of the achievement of better outcomes for Australian energy consumers in 2019-20 through the Energy Charter. The Report is now available for download via the IAP website.

National Customer Code for Energy Brokers, Consultants & Retailers

Focused on improving outcomes for customers, particularly those in commercial and industrial market, customer representatives, energy brokers, consultants and retailers have collaborated to develop a principles-based National Customer Code for Energy Brokers and Retailers. 

COVID-19 Response

COVID-19 Customer Research

Energy Charter signatories, together with Simply Energy, are collaborating with Deloitte to research the impacts of of COVID-19 on our customers and communities in four quarterly rounds over 2020-2021. The insights will be leveraged to better understand customers impacted by COVID-19 and how the energy sector can support them. Wave 1, Q4 Dec 2020 insights are now available.

COVID-19 Customer Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs. 


The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘ideate, incubate and accelerate’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.

Our News

The Energy Charter December News Update II A Year in Review

Final Message from the Chair of the CEO Council, Ben Wilson, A Year in Review and 2020 Highlights Read More
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#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 1, Q4, 2020

Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with Simply Energy, are collaborating #bettertogether with Deloitte to research the impacts of COVID-19 on our customers and communities.  The
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Energy sector pledges greater collaboration to support customers

Increased collaboration, greater customer support and an increased signatory base have been identified by the Energy Charter as critical next steps in 2021, following a new report released today. Made
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.