About US
TOGETHER, we can create a better energy future for all Australians
We are the Energy Charter: a unique CEO-led coalition of like-minded energy organisations with a shared purpose and passion for customers and communities.
Our purpose is to empower one another across the energy supply chain to deliver better energy outcomes for customers and communities. Our vision is that together, we can create a better energy future for all Australians.
For us, the opportunity is to keep humans at the centre of the design and delivery of energy solutions; to navigate the changing needs of customers and communities as we transform to a cleaner energy future.
There really is no other collaboration like us; and the work we do, together, has never been more important than it is today.
We are #BetterTogether.
“By working together, we are capable of so much more. We can be bold and resolve system wide issues so that all Australians benefit from a brighter energy future. I am delighted to Chair the Energy Charter CEO Council in its fifth year of operation.”
Guy Chalkley, CEO Council Chair 2023 and CEO Endeavour Energy
Are you missing out on energy concessions?
Ongoing energy concessions can reduce electricity and gas bills. Today, many people are facing increasing energy prices and other cost-of-living pressures; however, around 40% of people who are eligible for ongoing concessions are not taking them up.
So how do you get what’s yours?
Cost of Living
Through the #BetterTogether Cost of Living initiative, Energy Charter signatories have committed to align action on a range of relief, support and prevention measures that assist customers and communities facing vulnerable circumstances as cost-of living pressures rise.
Customer Code to Knock to Stay Connected
The “Knock to Stay Connected” Customer Code aims to keep customers connected by introducing a knock on the door to deliver them information when their energy is at risk of disconnection through not paying their energy bill.
Landholder + Community Social Licence
The #BetterTogether Landholder + Community Social Licence initiative focuses on social licence issues associated with the energy transition. With the accelerating pace of the energy transition and the need to ensure that nobody is left behind, we are collaborating with the Ag Energy Taskforce and other community representatives on a range of social licence initiatives.
Every year Full Energy Charter Signatories publicly disclose against each of the Energy Charter’s five principles, including how previous commitments have been met, self-assessed maturity and how they will continue to improve for customers and communities. CEOs also meet face-to-face with customer and community representatives to discuss how they can do better.
To learn more, check out our Accountability page.
The Energy Charter August 2023 News Update
Humanising the renewable energy transition
Community of Practice – Engagement with Older Australians
Featured Resources
Disaster Response Playbook
Feb 2023
Customer Voice @ Board Resource
June 2021
Energy Charter Full Signatories
#BetterTogether Collaborators
- Marinus Link
- Powershop
Energy Charter Supporter
- Australian Energy Market Operator (AEMO)
