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About the Energy charter

Together, deliver
energy for a better

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

There’s always more to do, but the Energy Charter’s culture change is gaining momentum. Transparency around measurable outcomes for customers has helped accelerate continuous improvement activities across Energy Charter signatories.”


Frank Tudor, 2021 Chair of the CEO Council, MD Jemena 

Energy Charter Full Signatories 2021 Disclosure Reports indicating how they are delivering against the Energy Charter Principles, including a self-assessed maturity assessment, are available on the Independent Accountability Panel’s website.

Landholder and Community Engagement

Landholder and community engagement is an important aspect of providing essential energy services to Australian communities. As we move increasingly towards a new energy future, there are growing opportunities for proactive engagement between energy businesses, landholders and communities regarding energy asset development projects and the maintenance of existing energy assets.

Energy Literacy for CALD Communities

#BetterTogether Energy Literacy for Culturally and Linguistically Diverse (CALD) communities initiative, Energy Charter signatories Ausgrid, Endeavour Energy and Jemena, together with AGL Australia and Origin Energy have collaborated with Sydney Alliance to co-design and launch the Voices for Power Energy ‘Train-the-Trainer’ Project.

National Customer Code

The National Customer Code for Energy Brokers, Consultants and Retailers aims to give large customers confidence that we are working together in their best interests and delivering value to them.

The industry-led Customer Code has over 40 signatories!

The Source is a resource library for signatories of the Energy Charter and includes professional development videos, tools, practical guides and other useful information to support Energy Charter champions. 

New Energy Charter signatory levels enable organisations across the energy supply chain, and others such as regulatory bodies, government agencies or industry organisations, to collaborate using the architecture of the Energy Charter and leverage high impact areas to deliver better outcomes for consumers and communities. Find out more.

Our News

Natonal Customer Code December News Update

2021 Annual Report, Customer Code Council Update, Code Champion Anthony Cooper, Executive Manager Energy Program at  Business Australia,  What’s On in 2022 and Call for Customer Code Council nominations by
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Energy sector remains focused on transition and affordability

Affordable energy and transition to a decarbonised energy system, in ways that put customers at the centre and leaves no-one behind, have been identified by the Energy Charter as critical
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Strategies for change makers – Robyn Bailey

For me as a champion of change, it’s all about giving the ‘human’ element the same priority as the process element. In this short blog, I share with you some
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Featured Resources

Energy Charter Full Signatories

We proudly acknowledge and pay our respects to the Traditional Owners of the Land upon which we live and work and recognise their continuing connection to land, waters and culture.