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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

“During 2020 many energy consumers faced new challenges due to bushfires, floods and COVID-19. I’m honoured to take on the role of the Chair of the CEO Council so that the Energy Charter can continue to push for collaboration right across the industry to ensure better outcomes and support for energy customers during 2021.”

Frank Tudor, 2021 Chair of the CEO Council, MD Jemena 

New Energy Charter Signatory levels enable organisations across the energy supply chain, and others such as regulatory bodies, government agencies or industry organisations, to collaborate using the architecture of the Energy Charter, and leverage high impact areas to deliver better outcomes for consumers and communities.

COVID-19 Customer Research

Our CEO Insights Panel will discuss findings of the Energy Charter COVID-19 Customer Vulnerability Research for Quarter 2, 2021. The online live event will be held on Tuesday, 22 June 2021 9:00 AM – 10:00 AM AEST. Register now to secure your place.

National Customer Code

The National Customer Code for Energy Brokers, Consultants and Retailers aims to give large customers confidence that we are working together in their best interests and delivering value to them.

COVID-19 Customer Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs.

Our News

#BetterTogether – Know your Customers and Communities initiative in action

#BetterTogether – Know your Customers and Communities is a key initiative of the Energy Charter focused on ensuring diverse customer and community voices are heard at all levels within businesses,
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The Energy Charter June News Update

Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Customer Voice, Doug Allen, Australian Red Cross Lifeblood, COVID-19 Customer Research CEO Insights Panel Wave 3,
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#BetterTogether – Collaborating across the energy supply chain to improve the experience of customers connecting to gas in Victoria

New gas connection requirements have differed between each distribution business across Victoria making it complicated in some cases and not consistent for customers and others in the supply chain such
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Energy Charter Full Signatories