Together, delivering better outcomes by putting customers + communities at the heart of Australia's energy transition
We are a CEO-led coalition uniting the energy supply chain through collaboration to ensure every Australian benefits from the energy transition.
We have our biggest impact through collaboration.
“If you’re not doing it for customers + communities, then who are you doing it for?”
Andrew Bills, CEO Council Chair, CEO SA Power Networks
“The strongest message of the energy transition is that we need to continue to build trust”
David Smales, CEO Council Deputy Chair, CEO AusNet Services
"Through the #BetterTogether Life Support initiative, customers are as well-informed as they can be when adverse events happen. That’s critical for life support customers."
John Cleland, CEO of Essential Energy, #BetterTogether Life Support Customers
“For too long, regional communities like ours have had energy development done to us, not with us. The Wimmera Southern Mallee Collaboration has flipped that script. It’s shown that when industry genuinely partners with local people – listens, learns and acts – we can create something far more powerful than a project: we can build a legacy. This is regional leadership in action and a model for how the energy transition can work across Australia.”
Chris Sounness, CEO, Wimmera Southern Mallee Development, #BetterTogether Wimmera Southern Mallee Collaboration
Upcoming Community of Practice: Turning insight into impact - Using data to drive effective engagement
Register for our Know Your Customers + Communities: Community of Practice on 28 May at 12pm AEST to explore how data and behavioural insights can be leveraged to design more targeted, relevant and effective customer and community engagement approaches.
Hear from guest speaker Adam Hinds, Leader, Customer Experience, TasNetworks who will showcase how recent consumer segmentation insights have highlighted shifting attitudes and behavioural cues.
Know Your Customers + Communities
Our Annual Disclosure 2025
The Energy Charter Disclosure 2025 was launched on 8 December 2025 at the CEO Council Online Forum: Collaboration in Action.
Our Disclosure is part of our broader Accountability Process where our Signatories identify how they are performing against our 5 Principles, signed off by CEOs and Boards, and identify opportunities for continuous improvement for better customer + community outcomes.
