Skip to content

About the Energy charter

Together, deliver
energy for a better

CEOs from across the Australian energy sector have committed to the Energy Charter by collaborating across the supply chain to deliver energy for a better Australia. 

Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

COVID-19 Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs. 


The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘discover, dream, design and deliver’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.

Our News

The Energy Charter August News Update

Message from the Chair of the CEO Council,  Jemena and Deliotte COVID-19 Research Findings, Wendy Miller from QCOSS, We’ve got you, #Know Your Customers and Communities Shared Learning Platform and
Read More

#BetterTogether – Supporting Culturally and Linguistically Diverse (CALD) energy customers

While innovative and inspiring work with CALD consumers is increasing across the energy sector, more can be done, as a recent report from the Ethics Communities Council of NSW shows.
Read More

#BetterTogether – Understanding the impacts of the COVID-19 pandemic to support customers. An insights report by Jemena.

As part of their commitment to energy consumers made through the Energy Charter, Jemena in partnership with Deloitte, have conducted research into how electricity consumption, customer sentiment and behaviours might
Read More

Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.