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About the Energy charter

Together, deliver
energy for a better

The Energy Charter is a national CEO-lead collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.


“During 2020 many energy consumers faced new challenges due to bushfires, floods and COVID-19. I’m honoured to take on the role of the Chair of the CEO Council so that the Energy Charter can continue to push for collaboration right across the industry to ensure better outcomes and support for energy customers during 2021.”

Frank Tudor, 2021 Chair of the CEO Council, 
MD Jemena

The 2020 Independent Accountability Panel (IAP) Report provides an assessment of the achievement of better outcomes for Australian energy consumers in 2019-20 through the Energy Charter. The Report is now available for download via the IAP website.

National Customer Code for Energy Brokers, Consultants & Retailers

Aims to improve outcomes for customers, particularly those in commercial and industrial market, customer representatives, energy brokers, consultants and retailers tjhrough a principles-based National Customer Code for Energy Brokers and Retailers. 

COVID-19 Response

COVID-19 Customer Research

Energy Charter signatories, ActewAGL, Energy Queensland, Essential Energy, Jemena and Powershop, together with Simply Energy, are collaborating with Deloitte to research the impacts of COVID-19 on our customers and communities in four quarterly rounds over 2020-2021. 

Join Aimee McVeigh, CEO at QCOSS, Frank Tudor MD at Jemena, Janine Young, Ombudsman at EWON and Shannon Hyde, CEO at Simply Energy on the CEO Insights Panel to discuss research insights for Quarter 1, 2021

COVID-19 Customer Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs. 


The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘ideate, incubate and accelerate’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.

Our News

#BetterTogether – Improving engagement with regional landowners for shared outcomes

In late 2020, angst among Australian farmers and rural communities was growing. They felt that the policy and planning process for large-scale electricity infrastructure left landowners and regional communities out
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#BetterTogether – Collaborating for better customer engagement

Energy Charter signatories have collaborated to develop a ‘Better Practice Customer Engagement Toolkit’ to assist businesses to further embrace customer and community needs in their decision making. “Businesses within the
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New Energy Charter CEO Council Chair 2021

The Energy Charter has today welcomed the Managing Director of Jemena, Frank Tudor, as the new Chair of the CEO Council for 2021. “During 2020 many energy consumers faced new
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.