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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

CEOs from across the Australian energy sector have committed to the Energy Charter by collaborating across the supply chain to deliver energy for a better Australia. 

Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

COVID-19 Support

The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs. 

Our News

The Energy Charter July News Update

Message from the Chair of the CEO Council,  Jemena and Deliotte COVID-19 Research, Mark Henley from United Communities, #BetterTogether Customer Code for Energy Brokers and Retailers and APA’s Amadeus Digital
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#BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program

In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.  In four weeks, 12,500
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The Energy Charter 2020-2022 Independent Accountability Panel

The Energy Charter CEO Council, made up of 19 CEOs across the Australian energy sector, is pleased to announce the 2020-2022 Independent Accountability Panel. Ben Wilson, Chair of the CEO Council
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.