The Energy Charter April News Update
Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Q1 Customer Vulnerability Research CEO Insights Report, Customer Voice – Janine Young at EWON, National Customer
About the Energy charter
Our VISION:
Together, deliver
energy for a better
Australia
The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future. Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.
“During 2020 many energy consumers faced new challenges due to bushfires, floods and COVID-19. I’m honoured to take on the role of the Chair of the CEO Council so that the Energy Charter can continue to push for collaboration right across the industry to ensure better outcomes and support for energy customers during 2021.”
Frank Tudor, 2021 Chair of the CEO Council,
MD Jemena
COVID-19 Customer Research, Wave 2, Q1, March 2021
Energy Charter signatories, ActewAGL, Energy Queensland, Essential Energy, Jemena and Powershop, together with Simply Energy, are collaborating with Deloitte to research the impacts of COVID-19 on our customers and communities in four quarterly rounds over 2020-2021.
Wave 2, Q1, March 2021 research was conducted to understand the degree of customer vulnerability, as well as customers’ consumption and sentiment towards energy in the context of the COVID-19 pandemic between February 11th to February 21st 2021.
National Customer Code
The National Customer Code for Energy Brokers, Consultants and Retailers aims to give large customers confidence that we are working together in their best interests and delivering value to them.
COVID-19 Customer Support
The energy sector has come together to help keep Australia’s power going and provide support to people and businesses impacted by COVID-19. This means energy retailers, with the backing of the rest of the industry, offer customers’ assistance suited to their needs.
#BetterTogether
The #BetterTogether initiatives have been co-designed by signatories through an innovation framework of ‘ideate, incubate and accelerate’ to build capacity for collaboration across the energy sector and deliver better customer outcomes for all Australians.
Our News
#BetterTogether – As times get tougher, Energy Charter retailers offer extra support to vulnerable customers
With the Federal Government’s JobKeeper coming to a close, many Australians are set to experience tougher times ahead due to the impacts of the COVID-19 pandemic. And at this critical
#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 2, Q1, 2021
Supported by Energy Charter signatories Jemena, ActewAGL, Energy Queensland, Essential Energy and Powershop, together with Simply Energy, we are excited to share the Report and Placemat for the Wave 2, COVID-19 Consumer Vulnerability Research
The 2020 Independent Accountability Panel (IAP) Report provides an assessment of the achievement of better outcomes for Australian energy consumers in 2019-20 through the Energy Charter. The Report is now available for download via the IAP website.
Get Involved
Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.
