Together, creating a better energy future for all Australians
We are The Energy Charter: a one-of-a-kind, CEO-led coalition of energy organisations united by a shared passion and purpose: delivering for customers and empowering communities in the energy transition.
Our vision is that together, we can create a better energy future for all Australians. We collaborate across the energy ecosystem to deliver better energy outcomes for customers and communities.
For us, the opportunity is to keep humans at the centre of the design and delivery of energy solutions, to navigate the changing needs of customers and communities as we transform to a cleaner energy future.
There is no other collaboration like us and the work we do together has never been more important than it is today.
We are #BetterTogether.
The Energy Charter 2025 Disclosure was launched on 8 December 2025 at the CEO Council Online Forum: Collaboration in Action.
Our highlights include:
- 3 national awards recognising customer + community-centred collaboration
- 15 #BetterTogether initiatives delivering real outcomes on the ground
- 18 emPOWER podcast episodes amplifying regional and community voices with Wendy Agar of Engaged Outcomes
- 70+ Customer Code Signatories lifting everyday customer experience and trust
- 120+ Customer + Community Outcomes Group voices shaping our direction and delivery
- 200+ community leaders participating in Regional Energy Accord roundtables in Victoria and NSW
- 300+ participants in National Landholder + Community Engagement Training since 2023, across 51 organisations and five regions
- 450+ members engaging across our Communities of Practice
- 66,000+ households supported through the Life Support and Community Resilience Power Outage Plans.
Our Disclosure is part of our Accountability Process which adds value to customers, communities and energy businesses by identifying positive outcomes and impacts being undertaken by our Signatories and providing guidance on where there are opportunities for improvement.
The Energy Charter #BetterTogether initiatives
Our #BetterTogether initiatives are collaborations between energy businesses and communities to deliver tangible customer and community outcomes and create an energy system that works for everyone.
Power Outage Plan awareness campaign
Our Power Outage Plan campaign equips Australians with the knowledge and tools to prepare for unexpected power outages, particularly during extreme weather events.
With increasing climate-related challenges, being prepared isn’t just smart—it’s essential for community energy resilience.
Life Support Power Outage Plan awareness campaign
The Life Support Power Outage Plan is a life-saving national campaign for people who use medical equipment in the home.
Co-developed with Life Support customers, carers and health services, the Life Support Power Outage Plan is a critical preparation tool for managing unplanned power outages.
Regional Energy Collaboration Framework
The Regional Energy Collaboration Framework puts community at the heart of Australia’s energy transition by providing a structured approach for communities and energy businesses to work together effectively to ensure that regional Australia is an active partner in – and beneficiary of – our clean energy future.
Provide your feedback
An important milestone has been reached with the Australian Energy Market Commission (AEMC) releasing its Draft Determination for the Improving Life Support Processes Rule Change, alongside the Essential Services Commission (ESC) Draft Decision reviewing life support protections in Victoria. Together, these consultations aim to strengthen how life support customers are identified, registered, supported and protected across the energy system as proposed in our supported Rule Change proposal. Submissions are open until 16 April 2026.
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