About the Energy charter
energy for a better
The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future. Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.
10 May 2022 – Energy Charter future focus elevates #BetterTogether collaboration
“We’re excited to announce that on the back of our recent 3-Year Strategic Review, the Energy Charter will place greater focus on cross-sector collaboration through our #BetterTogether initiatives to continue to deliver better outcomes for customers at a time of unprecedented change in the energy industry.”
Rebecca Kardos, 2022 Chair of the CEO Council, CEO at Aurora
Energy Charter signatory levels enable organisations across the energy sector including businesses, consumer and regulatory bodies, government agencies and industry organisations, to collaborate using the architecture of the Energy Charter and leverage high impact areas to deliver better outcomes for consumers and communities through our #BetterTogether initiatives. Find out more.
Landholder and community engagement is an important aspect of providing essential energy services to Australian communities. As we move increasingly towards a new energy future, there are growing opportunities for proactive engagement between energy businesses, landholders and communities regarding energy asset development projects and the maintenance of existing energy assets.
#BetterTogether Energy Literacy for Culturally and Linguistically Diverse (CALD) communities initiative, Energy Charter signatories Ausgrid, Endeavour Energy and Jemena, together with AGL Australia and Origin Energy have collaborated with Sydney Alliance to co-design and launch the Voices for Power Energy ‘Train-the-Trainer’ Project.
The National Customer Code - Energy Comparator and Energy Moving Services is to give residential and small business customers, confidence that Signatories and Supporters are listening to your needs, being transparent and delivering energy solutions for customers. It aims to set standards of practice for how we will interact with you when offering Energy Comparator and Energy Moving Services.
Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.
We proudly acknowledge and pay our respects to the Traditional Owners of the Land upon which we live and work and recognise their continuing connection to land, waters and culture.