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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

There’s always more to do, but the Energy Charter’s culture change is gaining momentum. Transparency around measurable outcomes for customers has helped accelerate continuous improvement activities across Energy Charter signatories.”

 

Frank Tudor, 2021 Chair of the CEO Council, MD Jemena 

Energy Charter Full Signatories 2021 Disclosure Reports indicating how they are delivering against the Energy Charter Principles, including a self-assessed maturity assessment, are available on the Independent Accountability Panel’s website.

Landholder and Community Engagement

Landholder and community engagement is an important aspect of providing essential energy services to Australian communities. As we move increasingly towards a new energy future, there are growing opportunities for proactive engagement between energy businesses, landholders and communities regarding energy asset development projects and the maintenance of existing energy assets.

Energy Literacy for CALD Communities

#BetterTogether Energy Literacy for Culturally and Linguistically Diverse (CALD) communities initiative, Energy Charter signatories Ausgrid, Endeavour Energy and Jemena, together with AGL Australia and Origin Energy have collaborated with Sydney Alliance to co-design and launch the Voices for Power Energy ‘Train-the-Trainer’ Project.

National Customer Code

The National Customer Code for Energy Brokers, Consultants and Retailers aims to give large customers confidence that we are working together in their best interests and delivering value to them.

The industry-led Customer Code has over 40 signatories!

New Energy Charter signatory levels enable organisations across the energy supply chain, and others such as regulatory bodies, government agencies or industry organisations, to collaborate using the architecture of the Energy Charter and leverage high impact areas to deliver better outcomes for consumers and communities. Find out more.

Our News

#BetterTogether – Collaborating to support energy literacy for culturally and linguistically diverse (CALD) customers

As part of the #BetterTogether Energy Literacy for Culturally and Linguistically Diverse (CALD) communities initiative, Energy Charter signatories Ausgrid, Endeavour Energy and Jemena, together with AGL Australia and Origin Energy have collaborated
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The Energy Charter October News Update

Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Landowner and Community Enagegement Guide, Customer Voice Jo De Silva at EWOSA, 2021 Independent Accountability Process,
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Energy Consumers invited to have their say

Australian energy users are being invited to have their say on energy businesses including retailers, distribution and transmission companies and generators. This week sees a period of public consultation commence
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Featured Resources

Energy Charter Full Signatories