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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

“During 2020 many energy consumers faced new challenges due to bushfires, floods and COVID-19. I’m honoured to take on the role of the Chair of the CEO Council so that the Energy Charter can continue to push for collaboration right across the industry to ensure better outcomes and support for energy customers during 2021.”

Frank Tudor, 2021 Chair of the CEO Council, MD Jemena 

New Energy Charter Signatory levels enable organisations across the energy supply chain, and others such as regulatory bodies, government agencies or industry organisations, to collaborate using the architecture of the Energy Charter, and leverage high impact areas to deliver better outcomes for consumers and communities.

Better Practice Guide to Landholder and Community Engagement

Hear from industry leaders on how collaboration between the energy sector and farming is being improved in this live one-hour webinar. There will also be a discussion on the Energy Charter Better Practice Guide for Landholders and Communities to help inform farmers and farming communities on what to expect in their engagement with the energy sector.

Customer Voice @ Board

This #BetterTogether initiative has developed a Customer Voice @ Board Resource with better practice options for Energy Charter signatories to consider to ensure the customer voice is appropriately influencing the strategic decision-making and direction of our energy businesses.

National Customer Code

The National Customer Code for Energy Brokers, Consultants and Retailers aims to give large customers confidence that we are working together in their best interests and delivering value to them.

Our News

#BetterTogether – Launch of Better Practice Landholder & Community Engagement Guide

The Energy Charter, together with National Farmers Federation, has today launched a Better Practice Landholder & Community Engagement Guide under Principle 3 of the Energy Charter. Landholder and community engagement
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#BetterTogether – COVID-19 Customer Vulnerability Insights – Wave 4, Q3, 2021

Energy Charter signatories Jemena, ActewAGL, Energy Queensland and Powershop, together with #BetterTogether Collaborator Simply Energy, have collaborated with Deloitte to research the impacts of COVID-19 on our customers and communities. 
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The Energy Charter September News Update

Message from the Chair of the CEO Council – Frank Tudor MD at Jemena, Wave 4 CEO Insights Panel online live event, Customer Voice –  Thuy Linh Nguyen, Sydney Alliance,
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Energy Charter Full Signatories