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About the Energy charter

Our VISION:
Together, deliver
energy for a better
Australia

The Energy Charter is a national CEO-led collaboration that supports the energy sector towards a customer-centric future.  Our core values of “Be invested, make a difference”, “Be open, learn and improve”, and “Think big, be bold” are brought to life through #BetterTogether initiatives focused on delivering better customer outcomes for all Australians.

10 May 2022 – Energy Charter future focus elevates #BetterTogether  collaboration

“We’re excited to announce that on the back of our recent 3-Year Strategic Review, the Energy Charter will place greater focus on cross-sector collaboration through our #BetterTogether initiatives to continue to deliver better outcomes for customers at a time of unprecedented change in the energy industry.”

Rebecca Kardos, 2022 Chair of the CEO Council, CEO at Aurora

Landholder and Community Social licence

Practical guidelines for co-existence between transmission infrastructure and agriculture to mitigate negative impacts and prioritise shared value through the energy transition. Bi-annual strategic roundtable with leaders from the energy and agriculture sectors will discuss strategic emerging issues in the energy transition, identify what’s working and areas for continuous improvement.

Customer Code to Knock to Stay Connected

Customer Code to Knock to Stay Connected - a nationally consistent, customer-led approach aimed at keeping customers connected to their energy.


Stakeholder Forum
- 23 August, 12:00-1:30PM AEST

Join us to learn more and get involved! Register Now

Energy Charter signatory levels enable organisations across the energy sector including businesses, consumer and regulatory bodies, government agencies and industry organisations, to collaborate using the architecture of the Energy Charter and leverage high impact areas to deliver better outcomes for consumers and communities through our #BetterTogether initiatives. Find out more.

Our News

The Energy Charter August News Update

Message from the Chair of the CEO Council, Rebecca Kardos CEO at Aurora, New Energy Charter Full Signatory Jacana Energy, Priority #BT Updates, Customer Voice Anthony Cooper #BetterTogether First Nations
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#BetterTogether Cost of Living – Insights from Business NSW

Key take-aways from our recent “review and reflect” on how customers in vulnerable circumstances have been supported through COVID-19 is that we need to think broadly about who needs support
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#BetterTogether – Human centred co-design of the National Customer Code Energy Comparators and Energy Moving Services

The importance of developing a rich understanding of customer experiences was central to successfully human-centred co-designing and launching the recent National Customer Code Energy Comparators and Energy Moving Services (the
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Get Involved

Learn more about the Energy Charter and how we can all work together to embed a customer-centric culture within the Australian energy industry.

Featured Resources

Energy Charter Full Signatories

We proudly acknowledge and pay our respects to the Traditional Owners of the Land upon which we live and work and recognise their continuing connection to land, waters and culture.