2020 Disclosures + IAP Panel Report

IAP Panel Report 2020

Assessment of achievement of better outcomes for Australian energy consumers in 2019-20

Download the 2020 Independent Accountability Panel Report to read the Outcomes Assessment, including:

  • Signatories’ Disclosures including Maturity Self-Assessment
  • What Stakeholders have told the Panel
  • Key Findings
  • Assessment of Signatories’ Responses to the Panel’s 2020 Recommendations
  • Panel Observations on Signatories’ 2020-21 Energy Charter Disclosures
  • Principle 1: We will put customers at the centre of our business and the energy system
  • Principle 2: We will improve energy affordability for customers
  • Principle 3: We will provide energy safely, sustainably and reliably
  • Principle 4: We will improve the customer experience
  • Principle 5: We will support customers facing vulnerable circumstances

You can also download the IAP 2020 Fact Sheet here.

2020 Disclosures

2020 CEO Meeting Recordings

Guidance to Signatories

Read the Energy Charter Independent Accountability Panel 2020 Process Guidance to Signatories which details:

  1. The IAP’s view of the Energy Charter
  2. IAP Expectations of the Disclosures
  3. Public Consultation
  4. IAP Final Report
  5. CEO Council review