Publications

1 June 2020

Culture is a shared way of doing things with passion. At its heart, the Energy Charter is about shared values and beliefs focused on a strong commitment to customers. The Energy Charter Industry Working Group came together to co-create Ways of Working.

23 April 2020

Proudly supported by the Energy Charter, the Australian National Union of Students put together energy efficient tips to support students through the COVID-19 pandemic.

23 April 2020

With university students more likely to be studying from home during COVID-19 restrictions, the Energy Charter worked with the Australian National Union of Students to put together a Student Resource covering energy bills help and advice.

1 April 2020

To support customers and ensure they have access to the right resources through the COVID-19 pandemic, the Energy Charter put together this resource that includes state-based customer support, energy efficiency, self meter readingĀ  and general advice from the energy sector.

30 March 2020

Energy company signatories are at different stages of maturity in relation to the Principles articulated in the Energy Charter. A maturity model has been developed so that signatories can assess their maturity against the Energy Charter Principles by reference to articulated criteria, as well as indicating where on the maturity scale they intend to progress to, over what period and how they plan to achieve this progress. 

20 December 2019

Signatories are committed to continuous improvement for 2020, to deliver better customer outcomes and together, deliver energy for a better Australia.

31 January 2019

The purpose of the Energy Charter is to progress the culture and solutions required to deliver a more affordable, sustainable and reliable energy system for all Australians. It is focused on embedding a customer-centric culture and conduct in energy businesses to create tangible improvements in affordability and service delivery.

31 January 2019

The Energy Charter sets out five principles to advance the industry vision and Principles in Action that represent the practical initiatives to progress the Principles.

31 January 2019

The Energy Charter in Operation sets out information for those businesses looking to commit to the Energy Charter. It also sets out the approach to governance, reporting and accountability that underpins the Energy Charter.

31 January 2019

On 31 January the Energy Charter was launched by signatories. This is the recording of the live webcast.

31 January 2019

Signatory CEOs share why the Energy Charter is important for customers and their business.

31 January 2019

Signatory CEOs share why the Energy Charter is important for customers and their business.

31 January 2019

The final version of the Energy Charter and the Energy Charter in Operation incorporates feedback on the Consultation Draft from the End-User Consultation Group (EUCG), the energy industry, an extensive range of stakeholders and further input from Industry Working Group (IWG) members. This report consolidates the feedback and demonstrates how it has been taken into account.

22 October 2018

Consultation on the Consultation Draft of the Energy Charter took place between 20 September and 17 October 2018.

Submissions made during the public consultation are available here.

8 October 2018

This is a webinar recording of an energy industry presentation on the Consultation Draft of the Energy Charter held on 8 October 2018.

8 October 2018

The presentation for an energy industry webinar on the Consultation Draft of the Energy Charter held on 8 October 2018.

3 October 2018

The presentation for a stakeholder webinar on the Consultation Draft of the Energy Charter held on 3 October 2018.

3 October 2018

This is a webinar recording of a stakeholder presentation on the Consultation Draft of the Energy Charter held on 3 October 2018.

20 September 2018

Participating businesses are now seeking your views on the details contained in the Consultation Draft of the Energy Charter.

20 September 2018

The Energy Charter sets out five principles to advance the industry vision and Principles in Action that represent the practical initiatives to progress the Principles.