15 September 2021
The Better Practice Guide sets out what landholders and communities can expect when engaging about new or existing energy assets. It aims to encourage better engagement and outcomes for landholders and communities and applies to a range of different projects and assets including new or existing electricity transmission lines or substations and new or existing gas pipeline assets i.e. transmission lines and gas pipelines.
16 August 2021
The Better Practice Consumer Advocacy Support Guide was put together to encourage Energy Charter signatories and others to better support consumer advocacy efforts. This is an important commitment under the Energy Charter (Principle 1.4) and was reinforced by a recommendation from the Independent Accountability Panel in its 2020 Report.
28 June 2021
The Customer Voice @ Board Resource provides a range of options and better practice insights for boards and directors. It aims to augment the resources already available to ensure the customer voice is appropriately influencing the strategic decision-making and direction of energy businesses.
31 May 2021
The CEO Council has committed to a WE (water + energy) Collaborate Memorandum of Understanding (MoU) with the water sector. The purpose of the MoU is to create a high-level commitment to collaborate for #BetterTogether customer outcomes between the Energy Charter and Water Services Association of Australia (WSAA). The MoU is aimed at delivering better outcomes to our shared customers through collaboration and organisational efficiencies, with a focus on improving trust in both sectors.
15 February 2021
Better Practice Customer Engagement Toolkit helps drive robust processes to
determine customer and community needs and to encourage energy businesses to be accountable on how feedback has been considered and incorporated into their decision making. This is an important commitment under the Energy Charter (principle 1.4).
ENERGY CHARTER 2020 - COLLABORATION ACROSS THE SUPPLY CHAIN
9 November 2020
Guy Chalkley, CEO Endeavour Energy, Rebecca Kardos, CEO Aurora Energy, Ben Wilson, CEO AGIG and Chair of the Energy Charter CEO Council talk to the Independent Accountability Panel about how the Energy Charter is enabling their organisations to collaborate across the supply chain.
ENERGY CHARTER 2020 - EMBEDDING THE ENERGY CHARTER
9 November 2020
Rob Wheals, CEO APA Group, Richard Van Breda, CEO Stanwell, Frank Tudor, MD Jemena and Paul Simshauser, CEO Powerlink Queensland talk to the Independent Accountability Panel about how their organisations are embedding the Energy Charter.
ENERGY CHARTER 2020 - DRIVING CUSTOMER OUTCOMES
9 November 2020
Andrew Bills, CEO CS Energy, Catherine Tanna, CEO EnergyAustralia, Maia Schweizer, CEO CleanCo Queensland, Jason Stein, CEO Powershop/Meridian, Stephanie Unwin, CEO Horizon Power, John Knox, CEO ActewAGL, John Cleland,CEO Essential Energy and Paul Italiano, CEO TransGrid talk to the Independent Accountability Panel about how being a signatory of the Energy Charter has supported them to drive customer outcomes.
12 October 2020
Energy brokers and consultants are a key part of the energy supply chain to deliver better customer outcomes and value. In 2018, the ACCC Retail Electricity Pricing Inquiry recommended a mandatory code for commercial third-party intermediaries to improve consumer confidence and outcomes.
Focused on improving outcomes for customers, particularly those in commercial and industrial market a #BetterTogether group of customer representatives, energy brokers, consultants and retailers have collaborated to develop a principles-based National Customer Code for Energy Brokers, Consultants and Retailers.
30 March 2020
Energy company signatories are at different stages of maturity in relation to the Principles articulated in the Energy Charter. A maturity model has been developed so that signatories can assess their maturity against the Energy Charter Principles by reference to articulated criteria, as well as indicating where on the maturity scale they intend to progress to, over what period and how they plan to achieve this progress.
31 January 2019
The purpose of the Energy Charter is to progress the culture and solutions required to deliver a more affordable, sustainable and reliable energy system for all Australians. It is focused on embedding a customer-centric culture and conduct in energy businesses to create tangible improvements in affordability and service delivery.
31 January 2019
The final version of the Energy Charter and the Energy Charter in Operation incorporates feedback on the Consultation Draft from the End-User Consultation Group (EUCG), the energy industry, an extensive range of stakeholders and further input from Industry Working Group (IWG) members. This report consolidates the feedback and demonstrates how it has been taken into account.