Concessions Campaign 'Keep the money. It's yours'

Are you missing out on energy concessions?

Don't miss out on government support

Ongoing energy concessions can help reduce electricity and gas bills. Today, many people are facing increasing energy prices and other cost-of-living pressures; however, around 60% of people who are eligible for ongoing concessions are not taking them up.

Do you, or someone you know, have a Commonwealth concession card such as a Centrelink Pensioner Concession Card, Centrelink HealthCare Card or Veterans’ Affairs Gold Card?

Then you may be missing out on energy concessions that are yours.

So, how do you get what's yours?

Contact energy provider

Contact your energy provider today.

Find out more

Or for more information, contact the National Debt Helpline on 1800 007 007 or go to

Do you live in SA?

If you’re in South Australia, call 1800 307 758 or go to and see Energy bill relief.

Do you live in the NT?

If you’re in the Northern Territory, call 1800 777 704 or go to and see the NT Concession Scheme.

For embedded networks

If you get your energy from your strata or landlord in a caravan park, apartment building or retirement home or village (via an embedded network) you can also ask these energy providers today.

Discover how you can get what’s yours with our poster that uses artwork by Ngarrindjeri artist, Jordan Lovegrove which tells the story of energy and how it connects all of Australia. Read more.

Who is more likely to be missing out?

From our June 2023 research in partnership with independent outcome evaluators at Melbourne University’s Melbourne Institute, as part of Taking the Pulse of the Nation survey, shows who is more likely to be missing out on energy concessions.

Watch our Auslan and English captioned video

Do you speak a language other than English?

Want to help spread the 'Keep the Money. It's yours.' message?

It’s easy to get involved! Discover the National Energy Concessions Campaign Promotion Toolkit makes it easy for you to raise awareness about ongoing energy concessions among your customers and communities.

Who helped create 'Keep the money. It's yours.'?

Co-ordinated by the Energy Charter and proudly supported by our Signatories: Australian Gas Infrastructure Group (AGIG), Aurora Energy, Ausgrid, CS Energy, EnergyAustralia, Endeavour Energy, Essential Energy, Jacana Energy, Jemena, Powerlink Queensland and TasNetworks.

We would like to acknowledge the commitment of the consumer and community groups and range of advisors from all states and territories, who helped co-develop ‘Keep the money. It’s yours.’:

Our Community Outcomes Group: Carers Australia, Council of the Ageing (COTA), Energy Consumers Australia (ECA), Federation of Ethnic Communities Council (FECCA), Financial Counselling Australia (FCA), Mental Health Australia (MHA) and Northern Territory Council of Social Service (NTCOSS), Public Interest Advocacy Centre (PIAC), Queensland Council of Social Service (QCOSS), South Australia (and Northern Territory) Council of Social Service (SACOSS), South Australian Financial Counsellors Association (SAFCA), Tasmanian Council of Social Service (TasCOSS), Thriving Communities Partnership, Uniting and Victorian Council of Social Services (VCOSS). 

Our Strategic Advisors: Consumer Policy Research Centre (CPRC Mind the Gap Report), Melbourne University – Melbourne Institute, Ombudsman Network and Water Services Association Australia (WSAA). 

Meet the team - Bec


Reach out to our Director, Collaboration

If you would like more information about the Concessions Awareness and Engagement Campaign, including how you can get involved, please reach out to Bec Jolly Director, Collaboration.