#BetterTogether

The #BetterTogether initiatives are collaborative initiatives that focus on delivering tangible customer and community outcomes.

Using the #BetterTogether Innovation Framework of ‘ideate, incubate and accelerate’ they encourage energy businesses, customer and community representatives and other stakeholders to co-design and collaborate with a focus on delivering better customer and community outcomes.

Three types of #BetterTogether initiatives

There are three categories our initiatives can be a part of, including:

PRIORITY #BetterTogether initiatives: Endorsed by the Energy Charter CEO Council to deliver strategic priorities for our customers and communities
#BetterTogether initiatives: Leverage high impact areas for meaningful change with across industry collaboration
Community of Practice: Opportunity for knowledge sharing and continuous improvement, including through learning with other sectors.

The Energy Charter Principles

The Energy Charter sets out Principles to advance the industry vision. Supporting each principle is commentary which explains its context and relevance to the overall vision. The Principles are:

Principle 1
We will put customers and community at the centre of our business and the energy system

Principle 2
We will improve energy affordability for customers and communities

Principle 3
We will provide energy safely, sustainably and reliably

Principle 4
We will improve the customer and community experience

Principle 5
We will support customers and communities facing vulnerable circumstances

The Principles do not exist in isolation of each other. At the heart of the principles is Principle One, which relates to the culture of energy businesses and the need to focus on good customer outcomes. This principle underpins the mindset and behaviours required for delivery against the remaining four principles. Each #BetterTogether initiative falls under at least one, and sometimes more, of the Principles.