Know Your Customers + Communities​

Community of Practice – Know Your Customers + Communities

Want to learn more about your Customers + Communities?

Come along to our Know your Customers + Communities Community of Practice with expert-led discussions across a range of engagement topics specific to the energy and water sectors. These sessions focus on insight sharing and building capability to better engage with customers and communities and ensure the ‘customer voice’ can be heard across all levels within businesses. 

Know Your Customers + Communities is a collaboration with between the Energy Charter and Water Services Association of Australia (WSAA) under our WE Collaborate Memo of Understanding. 

Know Your Customers + Communities Resource Library 

Discover session recordings, insights and additional resources in our Know Your Customers + Communities Resources Library below that highlight examples of better customer and stakeholder engagement across the energy and water sectors.

Better Practice Toolkits & Guides

The Better Practice Customer Engagement Toolkit helps drive robust processes to determine customer and community needs and to encourage energy businesses to be accountable on how feedback has been considered and incorporated into their decision making. This is an important commitment under the Energy Charter (principle 1.4).

The Better Practice Consumer Advocacy Support Guide was put together to encourage Energy Charter signatories and others to better support consumer advocacy efforts. This is an important commitment under the Energy Charter (Principle 1.4) and was reinforced by a recommendation from the Independent Accountability Panel in its 2020 Report.

Want to learn more about this Community of Practice?

Meet the team - Bec

Reach out to our Director, Collaboration

If you would like to learn more about the Know Your Customers + Communities Community of Practice, please reach out to Bec Jolly,  Director, Collaboration