About the Energy Charter
The Energy Charter is an industry and customer led, world-first, whole-of-sector initiative to address customer expectations.
Our vision is that together, we will deliver energy for a better Australia.
The Energy Charter has five Principles with a number of principles in action:
- We will put customers at the centre of our business and the energy system
- We will improve energy affordability for customers
- We will provide energy safely, sustainably and reliably
- We will improve the customer experience
- We will support customers facing vulnerable circumstances
The purpose of the Energy Charter is to progress the culture and solutions needed to deliver more affordable, reliable and sustainable energy system for all Australians in line with our community’s expectations.
Our values are: “Be invested, make a difference”, “Be open, learn, improve” and “Think big, be bold”.
Energy Charter Principles
In 2018, a number of Australian energy businesses across the supply chain came together with consumer and customer representatives to develop the Energy Charter. They recognised that better customer outcomes required a whole of sector response.
The development of the Energy Charter was a collaborative process with consumer and customer representatives sharing critical perspectives and insights. The Energy Charter was officially launched on 31 January 2019.
CEO signatories of the Energy Charter agree to publicly disclose how they are delivering against the Energy Charter Principles annually through public disclosures. The Independent Accountability Panel reviews these annual disclosures, interviews the CEOs and engages with key stakeholders to produce an annual Independent Accountability Panel Report focused on encouraging continuous improvement.
The Energy Charter in Operation sets out further information on the governance of the Energy Charter, reporting requirements and the important accountability framework that underpins the Energy Charter.
Signing up to the Energy Charter is voluntary. All of the energy sector, across electricity, gas and renewables are encouraged to join regardless of where they are in the supply chain.
To find out more, please contact the Energy Charter Director, Sabiene Heindl at firstname.lastname@example.org.