Energy Charter Impact Framework

At the Energy Charter, our purpose is to empower one another across the energy supply chain to deliver better energy outcomes for customers and communities. To understand and measure the impact across the collaborative work we do for customers and communities, we have developed the Energy Charter Impact Framework.

Purpose of the Impact Framework

The Energy Charter Impact Framework has been designed to help us define, measure and communicate the impact of the collective work of the Energy Charter for customers and communities throughout our #BetterTogether initiatives.

The Impact Framework provides guidance for us and those who collaborate through the Energy Charter to demonstrate outcomes and impact of our shared work for customers and communities.

Why is it important to measure impact in the energy sector?

The Energy Charter is a unique platform that brings together like-minded energy organisations along with community stakeholders through a shared purpose and passion for customers and communities.

Together, a lot is being achieved.

Measuring our impact will make clear what these achievements are, including the important steps that are taken along the way, and demonstrate the changes that result from our work.

By measuring our impact we can share:

  • What we intended to do
  • How it worked
  • The difference it made in our sector and the communities we operate in.

The Energy Charter Impact Framework has been designed to be used not only for our #BetterTogether initiatives, but across the energy sector. All businesses across the supply chain can implement parts of our Impact Framework to help measure their impact.

Energy Charter Impact Framework overview

Our Impact Framework has three key stages that apply to #BetterTogether initiatives:

  1. Foundation
  2. Change
  3. Impact


The Energy Charter creates a unique collaborative platform to empower energy businesses across the supply chain to deliver better energy outcomes for customers and communities.

Our role is to encourage difficult conversations, amplify customer and community needs and build on the commitments to the Five Principles of the Energy Charter to deliver impact.

#BetterTogether initiatives are collaborative initiatives that focus on delivering tangible customer and community outcomes. Run through an Innovation Framework, they have a bias for action.

  1. Inputs – What do you need to start a #BetterTogether initiative (#BT)?
  2. Influencing Activities – What does the Energy Charter do to support change?
  3. Enablers of Change – What commitments need to be in place for a #BT to have impact?

Stage 2: CHANGE

Signatories and collaborators assess the changes they have implemented internally and externally and how these have led to positive changes for their customers and communities.

  1. Signatory Change – What are the medium-term changes in the Signatories?
  2. Customer and Community Change – What are the medium-term changes for customers and communities as a result?

Stage 3: IMPACT

Taking a longer-term view into the broader ongoing impact to customers and communities, we may leverage external measures and research. We also adopt a shared value approach, considering the value for Signatories.

This level of change can also positively influence the energy ecosystem.

  1. Customer and Community Impacts – What are the broader ongoing impacts to customers and communities?
  2. Signatory Shared Value – What value has been delivered for Signatories?
  3. Ecosystem Change – What contribution does the #BT initiative have on the energy ecosystem?

Our Impact Working Group

The Energy Charter have established an Impact Working Group which is embedded within our Architecture. The Impact Working Group will work to build the capability of Signatories to apply our Impact Framework.

This includes deepening knowledge and understanding on the benefits of impact assessment for customers and communities and exploring application of the Impact Framework within Signatories and through the Energy Charter Accountability Process.

The Impact Working Group is supported by the Shared Value Project. Established in 2014, the Shared Value Project (SVP) is the peak body encouraging and enabling the adoption of shared value in Australia.

Shared value is a framework designed to create business solutions to social and environmental problems

Meet the team - Bec

Want to learn more about our Impact Framework?

If you would like to learn more about the Energy Charter Impact Framework, please reach out to Bec Jolly, Director, Collaboration.