Smart Meter Customer Code
Putting customers at the heart of Australia's smart meter rollout
Why smart meters matter
Smart meters are more than just a technology upgrade – they are a gateway to smarter energy management, delivering real-time insights, accuracy, and efficiency.
The benefits of smart meters include:
- Real-time energy insights, helping consumers save money and reduce usage.
- More accurate billing, eliminating estimated readings and reducing unnecessary costs.
- Demand management, easing strain on the grid and supporting renewable integration.
- Seamless compatibility with solar, battery storage, and dynamic pricing.
- Greater customer control, optimising energy use, cutting costs, and supporting a greener grid.
About the Smart Meter Customer Code
With a target of 100% smart meter adoption in the Australian National Energy Market by 2030, the accelerated roll-out will bring both opportunities and challenges for customers, energy retailers, distributors, and metering providers. With a target of 100% smart meter adoption in the Australian National Energy Market by 2030, the accelerated roll-out will bring both opportunities and challenges for customers, energy retailers, distributors, and metering providers.
The National Smart Meter Customer Code is a voluntary, co-designed benchmark for customer-centric smart meter rollout.
The code has been designed to:
- Set clear principles and better practices
- Clarify stakeholder roles
- Empower customers
- Ensure ongoing governance, collaboration and continuous improvement.
Ultimately, it is a promise to put customers first.
Customer FAQs: Making Smart Meter Installations Clear and Supportive
We’re excited to share a new customer resource designed to help explain the Smart Meter installation process and the Smart Meter Customer Code, making the journey smoother, clearer and more supportive for households across Australia.
This accessible information was shaped through collaboration between consumer voices, metering companies, energy retailers and network businesses, all working together to design content that empowers customers with clarity and confidence.
Who is behind the Code?
Meet the Independent Chair – John Huggart
John Huggart is the Independent Chair of the Code Council.
John brings deep expertise in retail energy industry plus technology, leadership and sales to this role.
Meet our Customer Code Signatories
These organisations have committed to the National Smart Meter Code and its principles.
