Current disclosures
The Energy Charter 2025 Disclosure was launched on 8 December 2025 at the CEO Council Online Forum: Collaboration in Action.
Our highlights include:
- 3 national awards recognising customer + community-centred collaboration
- 15 #BetterTogether initiatives delivering real outcomes on the ground
- 18 emPOWER podcast episodes amplifying regional and community voices with Wendy Agar of Engaged Outcomes
- 70+ Customer Code Signatories lifting everyday customer experience and trust
- 120+ Customer + Community Outcomes Group voices shaping our direction and delivery
- 200+ community leaders participating in Regional Energy Accord roundtables in Victoria and NSW
- 300+ participants in National Landholder + Community Engagement Training since 2023, across 51 organisations and five regions
- 450+ members engaging across our Communities of Practice
- 66,000+ households supported through the Life Support and Community Resilience Power Outage Plans
Our Disclosure is part of our Accountability Process which adds value to customers, communities and energy businesses by identifying positive outcomes and impacts being undertaken by our Signatories and providing guidance on where there are opportunities for improvement.
2025 Energy Charter CEO Council Forum
The 2024-25 Energy Charter Signatory Disclosures highlight the momentum and innovation across our Full Signatories as they work #BetterTogether to put customers and communities at the centre of the energy transition. This year’s themes show tangible steps to build trust, improve services and deliver shared value.
Here are some of the key takeaways:
- Energy Transition: Signatories are stepping up to support Australia’s clean energy future. From Essential Energy’s storage and flexible load tariff trials to Endeavour Energy’s Illawarra REZ Benefits Study, through to Powerlink Queensland’s optimisation of new transmission connections – we’re seeing concrete examples of the transition being delivered in practice.
- Customer-Centricity: Better engagement and transparency remain core. Endeavour Energy has enhanced its outage communications, CS Energy is transforming its retail platforms, and TasNetworks continues to strengthen customer service through satisfaction programs. Each of these initiatives shows how putting the customer at the heart leads to stronger relationships and outcomes.
- Equity and Affordability: Energy affordability is a shared responsibility. CS Energy is supporting PFAS-affected landholders with drinking water solutions, while TasNetworks has developed strategic benefit payments in partnership with TasFarmers and local landholders – practical examples of equity in action.
- Innovation and Technology: Technology is unlocking smarter, safer and more efficient networks. AusNet Services is rolling out Advanced Metering Infrastructure, Essential Energy is piloting storage and tariff innovations, and Endeavour Energy is driving new digital engagement platforms to connect better with customers.
- Social Licence and Community Engagement: Trust is being strengthened through deeper partnerships. Highlights include AusNet Services’ Energy Resilience Community Fund, Essential Energy’s community roadshows and Powerlink Queensland’s Indigenous Relationship Agreements. Across the board, Signatories are investing in co-designed, transparent solutions that put communities at the heart of the transition.
AusNet Disclosure
CS Energy Disclosure
Endeavour Energy Disclosure
EnergyAustralia Disclosure
Essential Energy Disclosure
Horizon Power Disclosure
Powerlink Queensland Disclosure
SA Power Networks Disclosure
TasNetworks Disclosure
Transgrid Disclosure
