The Code is voluntary, and all energy brokers, consultants and retailers are welcome to sign up. In signing up to the Code, they are committing to:
- Customer centricity – putting customers at the centre of their business and making decisions based on what is in the customers’ best interests
- Transparency – providing clear, accurate and relevant information to help customers make informed choices
- Fit for purpose – ensuring that products and services are responsible, accurate and meet customer expectations
- Accountability – being responsive to customer needs and taking prompt, appropriate action if a customer makes a complaint to ensure continuous improvement
An independent Administrator will run the day-to-day activities of the Code and the Code is overseen by a Code Council made up of representatives of energy brokers, consultants, retailers and customers.