In May 2021, the Energy Charter and Water Services Association of Australia (WSAA) entered a landmark WE Collaborate MoU. The MoU aims to deliver better outcomes to our customers through collaboration and organisational efficiencies and increasing trust. Collaborations include the “Know Your Customers + Communities” #BetterTogether collaboration.
In October 2021, Thriving Communities Partnership (TCP) and the Energy Charter Collaboration Partnership which aims to deliver better customer outcomes, including through increased awareness of customer vulnerability and by showcasing outcomes for customer in vulnerable circumstances.
The TCP is a not-for-profit organisation that enables collaboration across multiple sectors. TCP’s goal is to see everybody have fair access to the modern essential services they need to thrive in contemporary Australia.