Publications


energy CHarter Launch Webcast

On 31 January the Energy Charter was launched by participating energy businesses. This is the recording of the live webcast.


A message from Energy Charter signatories

31 January 2019

Energy business CEOs share why the Energy Charter is important for customers and their business.


Energy Charter_cover.jpg

The Energy Charter

31 January 2019

The purpose of the Energy Charter is to progress the culture and solutions required to deliver a more affordable, sustainable and reliable energy system for all Australians. It is focused on embedding a customer-centric culture and conduct in energy businesses to create tangible improvements in affordability and service delivery. 


The Energy Charter in Operation

31 January 2019

This document sets out information for those businesses looking to commit to the Energy Charter. It also sets out the approach to governance, reporting and accountability that underpins the Energy Charter. 


The Energy Charter, On a page

31 January 2019

The Energy Charter sets out five principles to advance the industry vision and Principles in Action that represent the practical initiatives to progress the Principles.


Media release: Energy sector working together in world first customer initiative

31 January 2019

More than 10 million Australian energy customers are set to benefit after the launch of a world-first, cross-sector energy industry framework focussed on better customer outcomes.


Energy Charter Consultation: Feedback Report

31 January 2019

The final version of the Energy Charter and The Energy Charter in Operation incorporates feedback on the Consultation Draft from the End-User Consultation Group (EUCG), the energy industry, an extensive range of stakeholders and further input from Industry Working Group (IWG) members. This report consolidates the feedback and demonstrates how it has been taken into account.


Feedback on the Energy Charter

22 October 2018

Consultation on the Consultation Draft of the Energy Charter took place between 20 September and 17 October 2018.

Submissions made during the public consultation are available here


 

The Energy Charter, Energy INdustry Webinar

8 October 2018

This is a webinar recording of an energy industry presentation on the Consultation Draft of the Energy Charter held on 8 October 2018.


The Energy Charter, Energy Industry Webinar Slides

8 October

The presentation for an energy industry webinar on the Consultation Draft of the Energy Charter held on 8 October 2018.


The Energy Charter, Stakeholder Webinar Slides

3 October

The presentation for a stakeholder webinar on the Consultation Draft of the Energy Charter held on 3 October 2018.


The Energy Charter, Stakeholder Webinar

3 October 2018

This is a webinar recording of a stakeholder presentation on the Consultation Draft of the Energy Charter held on 3 October 2018.


The Energy Charter, Draft for ConsulTation

20 September 2018

Participating businesses are now seeking your views on the details contained in the Consultation Draft of the Energy Charter.


The ENergy Charter, Draft for Consultation, on a Page

20 September 2018

The Energy Charter sets out five principles to advance the industry vision and Principles in Action that represent the practical initiatives to progress the Principles.