#BetterTogether – Energy Brokers, Consultants & Retailers customer-centric approach delivers better outcomes

Signatories of the National Customer Code for Energy Brokers, Consultants & Retailers (Code) are saving commercial and industrial (C&I) energy customers significant time and money by transitioning from a traditional transactional role to providing tailored customer-centric energy support services.

“By ‘thinking outside of the box’ with a ‘customer hat on’ WiseUp Energy Solutions has provided a more holistic service for our commercial and industrial (C&I) energy customers. Critical to this has been connections, and ongoing relationships, with both distribution networks and retailers, with some made through the Energy Charter.” – Sharon Musker, WiseUp Energy Solutions

The National Customer Code for Energy Brokers, Consultants & Retailers is voluntary, and all energy brokers, consultants and retailers are welcome to sign up. In signing up to the Code, they are committing to:

  1. Customer centricity – putting customers at the centre of their business and making decisions based on what is in the customers’ best interests
  2. Transparency – providing clear, accurate and relevant information to help customers make informed choices
  3. Fit for purpose – ensuring that products and services are responsible, accurate and meet customer expectations
  4. Accountability – being responsive to customer needs and taking prompt, appropriate action if a customer makes a complaint to ensure continuous improvement

Through their client energy support services, WiseUp Energy Solutions has provided additional investigation and analysis for businesses unable to make decisions due to the impact of COVID-19. These have included reviewing alignment of seasonal tariff/budgets, value assessments, and seasonal consumption forecasting, enabling them to tailor energy saving solutions for their commercial and industrial (C&I) energy customers. 

Sharon Musker, WiseUp Energy Solutions said, “Better outcomes for customers have been successfully achieved through trusted relationships with energy distribution networks and retailers. Being a signatory to the Code has helped to advocate for these.” 

The National Customer Code for Energy Brokers, Consultants & Retailers was launched in December 2020 and aims to give large customers confidence that Signatories are working together in their best interests and delivering value to them. The Customer Code also addresses some of the concerns about third party intermediaries’ selling practices raised in the Australian Competition and Consumer Commission (ACCC) Retail Electricity Pricing Inquiry Report 2018. To learn more visit: National Customer Code – Energy Brokers, Consultants and Retailers

New Energy Charter CEO Council Chair 2022

Energy Charter signatories have today welcomed the CEO of Aurora Energy, Rebecca Kardos, as the new Chair of the CEO Council for 2022.

“The Energy Charter represents a genuine collaboration across the energy sector to put customers at the front and centre. In committing to the five principles of the Energy Charter, businesses across retail, distribution, transmission and generation work together to deliver tangible customer benefits through #BetterTogether initiatives. I am thrilled to be chairing the Energy Charter CEO Council in its fourth year of operation.” Ms Kardos said.

In early 2022, Energy Charter signatories will conduct a strategic review to reflect on the customer outcomes achieved through the platform of the Energy Charter and identify areas for improvement. Signatories will also further respond to the recommendations of the Independent Accountability Panel last year: additional support for vulnerable customers and coming together to better plan the path to meeting customer and community expectations on net zero by 2050.The Energy Charter CEO Council acknowledged and thanked out going Chair, Managing Director of Jemena, Frank Tudor, for his outstanding leadership during 2021.


Rebecca was appointed Chief Executive Officer of Aurora Energy in July 2014 and appointed as a Director of Aurora Energy in November 2014.Rebecca has significant executive experience in the utilities sector in Australia and New Zealand in both the public and private sector. Prior to joining Aurora Energy, Rebecca held the position of General Manager Retail at Synergy in Western Australia.Rebecca is currently a Board member of the Alannah and Madeline Foundation (since May 2018). Rebecca has a Master of Business Administration, a Bachelor of Computer Science and is a member of the Australian Institute of Company Directors.