COVID-19 continues to have a significant impact on our customers and communities. In July 2020, Jemena collaborated with Deloitte on a first round of customer research on the impacts of COVID-19 which found:
- 44% of people experienced a reduction in their household income
- 23% believed that COVID-19 would impact their household income for more than 10 months
- 27% of people were receiving JobKeeper or JobSeeker payments
- 45% of people receiving income supplements were concerned with their ability to pay their electricity bill once their JobKeeper and JobSeeker payments are cut off.
Energy Charter signatories, together with Simply Energy, are collaborating with Deloitte to expand this research nationally in four quarterly rounds over 2020-2021. The insights will be leveraged to better understand customers impacted by COVID and how the energy sector can help them. We are working closely with a Customer Outcomes Group to help strategically guide the research and outcomes.