#BetterTogether - Energy Charter Communal Content Hub
Welcome to the Energy Charter Communal Content Hub. The Hub is a resource library featuring customer and community facing communications on a range of topics about energy that have been developed or sourced by Energy Charter signatories.
If you’d like to use any of these resources to share with your customers and communities or adapt your own versions, please email the Energy Charter Director.
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Search by clicking a quick link category below or scroll down the page
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Energy Charter signatories are encouraged to generate and contribute to discussions – the more we share together, the more we learn together. If you would like to contribute to the Hub or have any specific content requests, please contact us.
Customer Resources
State-based customer support, energy efficiency, self meter reading and general advice from the energy sector (July 2020)
Jemena CALD & Community Messaging
Information for people who use Jemena Electricity in Melbourne’s North-West (April 2020)
Jemena Customer Insights Report
In partnership with Deloitte, this research investigates how electricity consumption, customer sentiment and behaviours might have changed during the COVID-19 (July 2020)
Jemena COVID-19 Community Message
Customer Support Message. Translated into Arabic, Chinese, Italian Turkish & Vietnamese (April 2020)
Jemena COVID-19 Support
Information sheet about how Jemena are supporting their customers through COVID-19 (May 2020)
Jemena Electricity Customer Support
Support available to customers during COVID-19 (April 2020)
Jemena Keeping the lights on
Information sheet about how Jemena are support their customers through COVID-19 (July 2020)
Powerlink COVID-19 Response
What measures Powerlink are putting in place to support customers (April 2020)
Student Resources
Energy bills help and advice for students (April 2020)
Student Energy Efficiency
Energy efficient tips to support students. Translated into Arabic, Chinese, Italian, Turkish & Vietnamese (April 2020)
We've Got You - Phase 1
Energy Sector support for people and businesses. Translated into Arabic, Greek, Hindi, Italian, Mandarin, Punjabi, Somali, Turkish & Vietnamese (July 2020)
We've Got You - Phase 2
Energy Sector support for people and businesses. Translated into Arabic, Chinese, Italian, Turkish & Vietnamese (July 2020)
COVID-19 Government Assistance Guide (AGL)
A quick reference guide to general Government support available to eligible Residential or Business customers impacted by COVID-19. (July 2020)
Household Energy Use
Where a household uses its energy based on an ACT's household average energy use (2020)
Life Support Customers
Ausgrid fact and information sheet (June 2020)
Customer Support Policy
Essential Energy Customer Support Policy (May 2020)
High Bill Checklist
Aurora Energy high bill checklist
Financial Hardship Policy (VIC)
EnergyAustralia EnergyAssist (Jan 2019)
Financial Hardship Policy (ACT, NSW, QLD, SA)
EnergyAustralia EnergyAssist (Jan 2019)
Family Violence Policy
EnergyAustralia EnergyAssist (Jan 2020)
Energy Efficiency @ home
Practical tips support customers to reduce energy consumption at home (July 2020)
Energy Efficiency in Winter
Jemena's Energy Saving Tips for Winter (July 2020)
Energy Efficiency for Wallets
Jemena and Zinfra's Energy Saving Tips that will help the environment and wallet (July 2020)
Energy Efficiency
Powershop's top 8 energy saving ideas (July 2020)
Easy English Home Energy Guide
How to save energy and money in 'Easy English' (May 2019)
Connecting to the electricity network
Step by step connection process in bushfire affected areas (Feb 2020)
What is the high voltage transmission network
Transgrid Fact Sheet (May 2019)
Transmission lines electrical safety
Transgrid what electrical safety risks exist around transmission lines
Connecting to the Electricty Network
Connecting to the electricity network Bushfire-affected areas - Essential Energy (July 2020)
Simple Steps for Safe Summer
Simple steps to help protect cujstomers and electricity supply this storm and bushfire season.
For guidance on developing accessible communications for utilities visit ESC Accessible communication guidance for water businesses.