#BetterTogether - Energy Charter Communal Content Hub

Welcome to the Energy Charter Communal Content Hub. The Hub is a resource library featuring customer and community facing communications and links to useful information on a range of topics about energy.

If you’d like to contribute to the Hub, please contact us.

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Search by clicking a quick link category below or scroll down the page

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Energy Charter signatories are encouraged to generate and contribute to discussions – the more we share together, the more we learn together. If you would like to contribute to the Hub or have any specific content requests, please contact us.

Customer Resources

State-based customer support, energy efficiency, self meter reading and general advice from the energy sector (July 2020)

Jemena CALD & Community Messaging

Information for people who use Jemena Electricity in Melbourne’s North-West (April 2020)

Jemena Customer Insights Report

In partnership with Deloitte, this research investigates how electricity consumption, customer sentiment and behaviours might have changed during the COVID-19 (July 2020)

Jemena COVID-19 Community Message

Customer Support Message. Translated into Arabic, Chinese, Italian Turkish & Vietnamese (April 2020)

Jemena COVID-19 Support

Information sheet about how Jemena are supporting their customers through COVID-19 (May 2020)

Jemena Electricity Customer Support

Support available to customers during COVID-19 (April 2020)

Jemena Keeping the lights on

Information sheet about how Jemena are support their customers through COVID-19 (July 2020)

Powerlink COVID-19 Response

What measures Powerlink are putting in place to support customers (April 2020)

Student Resources

Energy bills help and advice for students (April 2020)

Student Energy Efficiency

Energy efficient tips to support students. Translated into Arabic, Chinese, Italian, Turkish & Vietnamese (April 2020)

We've Got You - Phase 1

Energy Sector support for people and businesses. Translated into Arabic, Greek, Hindi, Italian, Mandarin, Punjabi, Somali, Turkish & Vietnamese (July 2020)

We've Got You - Phase 2

Energy Sector support for people and businesses. Translated into Arabic, Chinese, Italian, Turkish & Vietnamese (July 2020)

COVID-19 Government Assistance Guide (AGL)

A quick reference guide to general Government support available to eligible Residential or Business customers impacted by COVID-19. (July 2020)

Household Energy Use

Where a household uses its energy based on an ACT's household average energy use (2020)

Resource Links
Life Support Customers

Ausgrid fact and information sheet (June 2020)

Customer Support Policy

Essential Energy Customer Support Policy (May 2020)

High Bill Checklist

Aurora Energy high bill checklist

Financial Hardship Policy (VIC)

EnergyAustralia EnergyAssist (Jan 2019)

Resource Links
Queensland Household Energy Survey

Ergon Energy, Energex and Powerlink

Energy Efficiency @ home

Practical tips support customers to reduce energy consumption at home (July 2020)

Energy Efficiency in Winter

Jemena's Energy Saving Tips for Winter (June 2021)

Energy Efficiency for Wallets

Jemena and Zinfra's Energy Saving Tips that will help the environment and wallet (July 2020)

Energy Efficiency

Powershop's top 8 energy saving ideas (July 2020)

Easy English Home Energy Guide

How to save energy and money in 'Easy English' (May 2019)

Connecting to the electricity network

Step by step connection process in bushfire affected areas (Feb 2020)

Transmission lines electrical safety

Transgrid what electrical safety risks exist around transmission lines

Private poles explained

Essential Energy information brochure

How to get power back on

Essential Energy information brochure May 2022

Flood Response

Essential Energy information brochure May 2022

Reconnecting to our network

Essential Energy information brochure May 2022

Resource Links
Resource Links
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Stay safe this storm season

How to stay safe in a storm. Horizon Power

Floods and transmission line safety

Importanrt safety information to stay safe around floods waters

Bushfire Risk Management Plan

Bushfire resource information

Managing bushfire risk

Principles to follow to protect the environment from bushfires

Connecting to the Electricty Network

Connecting to the electricity network Bushfire-affected areas - Essential Energy (July 2020)

Simple Steps for Safe Summer

Simple steps to help protect cujstomers and electricity supply this storm and bushfire season.

Reconnecting after floods

How to get your power back on after your property has been flooded

Resource Links
Notice of Disconnecion

AGIG - Advance notice of customer disconnections example

Critical works fact sheet

Critical works - why your power may go off

Essential Energy Support

You are not alone. Help is available (July 2021)

Resource Links

For guidance on developing accessible communications for utilities visit ESC Accessible communication guidance for water businesses.