#BetterTogether - Energy Charter Communal Content Hub
Welcome to the Energy Charter Communal Content Hub. The Hub is a resource library featuring customer and community facing communications and links to useful information on a range of topics about energy.
If you’d like to contribute to the Hub, please contact us.
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Energy Charter signatories are encouraged to generate and contribute to discussions – the more we share together, the more we learn together. If you would like to contribute to the Hub or have any specific content requests, please contact us.
Customer Resources
State-based customer support, energy efficiency, self meter reading and general advice from the energy sector (July 2020)
Jemena CALD & Community Messaging
Information for people who use Jemena Electricity in Melbourne’s North-West (April 2020)
Jemena Customer Insights Report
In partnership with Deloitte, this research investigates how electricity consumption, customer sentiment and behaviours might have changed during the COVID-19 (July 2020)
Jemena COVID-19 Community Message
Customer Support Message. Translated into Arabic, Chinese, Italian Turkish & Vietnamese (April 2020)
Jemena COVID-19 Support
Information sheet about how Jemena are supporting their customers through COVID-19 (May 2020)
Jemena Electricity Customer Support
Support available to customers during COVID-19 (April 2020)
Jemena Keeping the lights on
Information sheet about how Jemena are support their customers through COVID-19 (July 2020)
Powerlink COVID-19 Response
What measures Powerlink are putting in place to support customers (April 2020)
Student Resources
Energy bills help and advice for students (April 2020)
Student Energy Efficiency
Energy efficient tips to support students. Translated into Arabic, Chinese, Italian, Turkish & Vietnamese (April 2020)
We've Got You - Phase 1
Energy Sector support for people and businesses. Translated into Arabic, Greek, Hindi, Italian, Mandarin, Punjabi, Somali, Turkish & Vietnamese (July 2020)
We've Got You - Phase 2
Energy Sector support for people and businesses. Translated into Arabic, Chinese, Italian, Turkish & Vietnamese (July 2020)
COVID-19 Government Assistance Guide (AGL)
A quick reference guide to general Government support available to eligible Residential or Business customers impacted by COVID-19. (July 2020)
Household Energy Use
Where a household uses its energy based on an ACT's household average energy use (2020)
Resource Links
Life Support Customers
Ausgrid fact and information sheet (June 2020)
Customer Support Policy
Essential Energy Customer Support Policy (May 2020)
High Bill Checklist
Aurora Energy high bill checklist
Financial Hardship Policy (VIC)
EnergyAustralia EnergyAssist (Jan 2019)
Financial Hardship Policy (ACT, NSW, QLD, SA)
EnergyAustralia EnergyAssist (Jan 2019)
Family Violence Policy
EnergyAustralia EnergyAssist (Jan 2020)
Essential Energy Support
You are not alone. Help is available (July 2021)
Resource Links
Energy Efficiency @ home
Practical tips support customers to reduce energy consumption at home (July 2020)
Energy Efficiency in Winter
Jemena's Energy Saving Tips for Winter (June 2021)
Energy Efficiency for Wallets
Jemena and Zinfra's Energy Saving Tips that will help the environment and wallet (July 2020)
Energy Efficiency
Powershop's top 8 energy saving ideas (July 2020)
Easy English Home Energy Guide
How to save energy and money in 'Easy English' (May 2019)
Connecting to the electricity network
Step by step connection process in bushfire affected areas (Feb 2020)
What is the high voltage transmission network
Transgrid Fact Sheet (May 2019)
Transmission lines electrical safety
Transgrid what electrical safety risks exist around transmission lines
Resource Links
- ActewAGL – Save Energy
- Aurora Energy – Energy Advice
- Ausgrid – Save Energy At Home
- Australian Government Energy Gov – Top Tips to Wave this Winter
- Electicity Monster – Save Winter Energy Costs
- EnergyAustralia – Energy Saving & Safety
- EnergyAustralia – Reducing Energy & Bills
- Endeavour Energy – Energy Use
- Energex – Control your Energy
- Ergon Retail – High Bill Checklist
- Ergon Retail – Home Energy Tips
- Ergon Retail – Energy Efficiency for home
- Horizon Power – Easy Ways to Save
- Jemena – Energy Savings Tips
- Momentum Energy – Make Home Energy Efficient
- Renew – 15 tips to lower your energy bills and stay warm this winter
- WhatsWatt
Resource Links
Stay safe this storm season
How to stay safe in a storm. Horizon Power
Floods and transmission line safety
Importanrt safety information to stay safe around floods waters
Bushfire Risk Management Plan
Bushfire resource information
Managing bushfire risk
Principles to follow to protect the environment from bushfires
Connecting to the Electricty Network
Connecting to the electricity network Bushfire-affected areas - Essential Energy (July 2020)
Simple Steps for Safe Summer
Simple steps to help protect cujstomers and electricity supply this storm and bushfire season.
Reconnecting after floods
How to get your power back on after your property has been flooded
Resource Links
Notice of Disconnecion
AGIG - Advance notice of customer disconnections example
Critical works fact sheet
Critical works - why your power may go off
Resource Links
For guidance on developing accessible communications for utilities visit ESC Accessible communication guidance for water businesses.